This was our 16th cruise with Thomsom/TUI/Marella and we have been left absolutely disgusted with many aspects of the cruise from start to finish. Our overall summary is that the standard of the Marella cruise has plummeted dramatically in terms of service, cleanliness, food, entertainment and friendliness of staff. We do not intend to travel on a Marella cruise again.
The problems we encountered on the cruise were:
Keys didn't work in cabin door and had to be reprogrammed which meant queuing at reception for an hour.
Cabin was fine, Joseph and his team looked after us adequately.