Norwegian Star Review

NCL EQUALS NOT MY JOB,NOT MY RESPONSIBILITY

Review for South America Cruise on Norwegian Star
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tony s
10+ Cruises • Age 50s

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Sail Date: Dec 2022

We have sailed NCL many times and have never been on such a disfunction and poorly organized cruise.

It started at embarkation out of Buenos Aires. There was no line control and contradictory instructions at curbside. The only cars allowed up to the front with luggage were those that paid the guard a bribe. If not passengers had to drag their luggage approximately 100 yards to check in. It did not matter if you were elderly, disabled,or not. At check in you were given a card with an entry number that was ignored. There was one NCL official from corporate who was present but he stated he had no control as it was "a local show." If you spoke Spanish,you better information and moved quicker(which we did). It should be noted it was the same day as World Cup final and everyone was told to be there by 11am. It took over 2 hours to get on board despite pictures and pre check in being done in advance.Not announcements despite it being primarily a US crowd were down in Spanish with English often garbled.

Once on board, the bars were inconsistent as not having many of the beers and liquors listed on the menus. They blamed supply issues and lack of supplies received in Buenos Aires.It should be noted that these issues applied to drinks featured on the regular drink package but not magically on the up priced products. This also applied for the wine, which magically had the up price ones available but those included in the regular package were not.It should be noted that despite some bar areas being adults only people would bring kids in such venues as Bliss and Whisky Bar at 11pm and have them in a stroller or let them run wild. Management would not address.

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