Returned from the 3rd - 12th Baltic trip on Prima. The few good things on this trip/ship. It is a nice ship some nice designs. The staterooms are very nice and their bathroom great. Some the main dining room, Hudson and Commodore nice décor. The other specialty dining areas probably were nice but not worth the $$ to attend. The food would have been cold there too!. Someone lack imagination in the menu preparation. No changes in the dining rooms for main and desserts. Again hot foods lack heat. The morning surfside grill, presentation good, servings cold, (xcept made to order eggs or omelettes. Must admit free coffee was quite passable. Butter could have been easier to spread. Their desserts on the buffet better than available in the main dining areas. Entertainment: would have been nice, but venues too small and when full, the remaining guests are left out (reservations needed). The weather was not conducive for baking outdoors. The ship had other daily events, but short and sweet, and not always free, Nickle and Diming for everything. A ship designed for the younger crowd and if one can afford it, they will have a grand time. In the Casino, there was a charge ones room to put money into the one arm bandits. One rarely won, and then this charge. The help desk at their Internet Cafe, a joke, one helper, limited hours and high costs. Poor communication in their internal TV system. NCL brought in the best of personnel but they lack some cohesiveness working together, Poor signage in the stateroom floors made finding one ship side, Oh yes, the elevators did their best to injure the guests to close too quickly. The tours were informative and fairly enjoyable. Minor fixes in staterooms and public restrooms were noticed. As seniors we were not pleased with this cruise and disappointed. It also started with a bad customer service on purchase of the fly and play package. I cannot recommend the Prima for seniors and cannot endorse NCL's program and service as delivered.