In fairness the cabins & waiting staff have been wonderful, however our dreadful experience occurred in the Britannia Lounge when our party of six tried to move a chair - the young lady Hostess (Ms P) stormed over to our table and was most aggressive saying we couldn’t sit together and then went to call security, we had very politely tried to explain we were allowed to seat together as a group of six but she wouldn’t listen to us. This was unbelievable behaviour towards guests. I have read other reviews which have commented they also felt like naughty five year olds. Was security going to remove us from the lounge or the ship? Such a pity as the ship is lovely but Saga needs to stop hiring contractors who lack customer service skills - we are guests not nuisances who need bullying and threatening!

Our group of six well seasoned travellers have had their first & LAST cruise with Saga.