• Newsletter
  • Write a Review
  • Boards
  • Deals
  • Find a Cruise
  • Reviews
  • News
  • Cruise Tips

Spirit of Adventure Review

-- / 5.0
Editor Rating
17 reviews

Threatened to call security for moving a chair!

Review for Spirit of Adventure to the British Isles & Western Europe
User Avatar
10+ Cruises • Age 50s

Rating by category

Public Rooms

Additional details

Sail Date: May 2022

In fairness the cabins & waiting staff have been wonderful, however our dreadful experience occurred in the Britannia Lounge when our party of six tried to move a chair - the young lady Hostess (Ms P) stormed over to our table and was most aggressive saying we couldn’t sit together and then went to call security, we had very politely tried to explain we were allowed to seat together as a group of six but she wouldn’t listen to us. This was unbelievable behaviour towards guests. I have read other reviews which have commented they also felt like naughty five year olds. Was security going to remove us from the lounge or the ship? Such a pity as the ship is lovely but Saga needs to stop hiring contractors who lack customer service skills - we are guests not nuisances who need bullying and threatening!

Our group of six well seasoned travellers have had their first & LAST cruise with Saga.

Cabin Review

Compact but very clean

25 Helpful Votes
previous reviewnext review

Find a cruise

Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy and Cookies Statement and Terms of Use.
About UsCruise DestinationsFirst Time CruisersFind A Cruise

Share your feedback

International Sites

© 1995—2022, The Independent Traveler, Inc.

  • Privacy and Cookies Statement

  • Terms of Use

  • Site Map

  • Cookie Consent