Currently sailing on the recently refurbished American West. Saw previous negative reviews and was hesitant, but cruise line said it was being fully refurbished. It is lovely! Definitely has the charm of an old-fashioned paddle wheel boat. Carpets, furnishings, furniture, linens, shower curtain… are all very nice. Exceeded our expectations! All staff members have gone above and beyond to meet any needs that we have had. Food has been great! Three entree choices at each meal. I loved having a seafood choice every evening so far. They have gone out of their way to meet some dietary restrictions my father has. Excursions we have done so far have all been great. Love having a local guide on the bus telling us all about the area. We have only done complementary excursions and have had plenty to do. Evening entertainment and nature talks have been satisfactory. They are certainly not the reason we chose to make this trip so, we are satisfied with them.
I was half surprised to have a larger than single bed. Room is compact, but has room for everything you need. Bathroom is quite small, but efficient. Linens are luxurious. Only negative is large step up to get into bathroom, but there is a handle.