American West (formerly Queen of the West) Cruise Reviews

-- / 5.0
Editor Rating
79 reviews
Photo Credit: Bond,James
Snake River
Photo Credit: Optimist22
Along the river
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Queen of the West
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Cruiser Rating
3.9
Average
79 reviews
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Featured Review
Stateroom from hell if you’re a senior citizen!
"This ship if they keep it will ruin American Cruise Lines reputation.I’m waiting for a response from American Cruise Lines as to my complaints...."Read More
Jaws42 avatar

Jaws42

10+ Cruises

Age 82s

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1-10 of 79 American West (formerly Queen of the West) Cruise Reviews


Stateroom from hell if you’re a senior citizen!

Review for a North America River Cruise on American West (formerly Queen of the West)

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Jaws42
10+ Cruises • Age 80s

Everything was great, except for the stateroom . It was the worst we have ever had in my 50 plus years of cruising.They need to retire this 29 year boat. The brochure claims modern design features and amenities. Recently renovated- No phone in room, TV is analog with 5 stations, wires hanging off wall, had to request extension card to have hight stand light and bathroom is the a step up affair. ...
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Sail Date: May 2024


The Northwest

Review for a North America River Cruise on American West (formerly Queen of the West)

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Friendly73
2-5 Cruises • Age 70s

I had never been to the northwest of the USA and wanted to see what it was like. I enjoyed the trip very much. Lots of good food and the staff was friendly. The wine tasting place, Evoke, was terrible. The wine was not very good and the person pouring did a bad job. Dave the cruise director was great as was Cam the excursion director. The entertainment was very good with the local ...
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Sail Date: September 2023


It was awesome

Review for a North America River Cruise on American West (formerly Queen of the West)

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Shctaylor
First Time Cruiser • Age 30s

This cruise was really amazing, the staff was very friendly and always there to help with anything or answer any questions you have. The cabin was spacious and clean. The beds are very comfortable and we slept great every night. We just can't wait to go on our next adventure with them. The excursions were fun and there was lots of information given about all the spots we stopped at. The busses you ...
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Sail Date: October 2022


Authentic paddlewheel ship with a bright new interior

Review for a North America River Cruise on American West (formerly Queen of the West)

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Bond,James
10+ Cruises • Age 60s

America West is one of the last authentic paddlewheel ships you can experience. We sailed on this cute little piece of nostalgia in July 2022. She had apparently just undergone a beautiful renovation of her interior. Now she has the same bright and modern decor as ACL's newer ships. The Columbia/Snake River is a beautiful itinerary and the Lewis & Clark themed cruise was a piece of history ...
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Sail Date: July 2022


Refurbished American West

Review for a U.S.A. Cruise on American West (formerly Queen of the West)

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Sdyer5
2-5 Cruises • Age 60s

Currently sailing on the recently refurbished American West. Saw previous negative reviews and was hesitant, but cruise line said it was being fully refurbished. It is lovely! Definitely has the charm of an old-fashioned paddle wheel boat. Carpets, furnishings, furniture, linens, shower curtain… are all very nice. Exceeded our expectations! All staff members have gone above and beyond to meet any ...
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Sail Date: May 2022

Traveled with disabled person


Very poor and expensive - no value

Review for a U.S.A. Cruise on American West (formerly Queen of the West)

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raysky
10+ Cruises • Age 80s

No wi Fi No TV Exposed passengers to grave danger on Bus excursion to Mt St Helen. Stuck in snow and had to back down mountain. bus was dangerously close to guard rail (12") to going over mountain and a several thousand foot clear drop. Left a 81 yr old passenger at a unmanned excursion stop. He had to walk 2 miles to highway and call 911 for help. Heating system did not work. ship ...
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Sail Date: April 2022


Expensive Columbia River Cruise NOT done perfectly

Review for a U.S.A. Cruise on American West (formerly Queen of the West)

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tranken55
6-10 Cruises • Age 50s

Just finished 1 week cruise on Queen of West Columbia & Snake River in Oct 2021. It was NOT "Small Ship Cruising Done Perfectly". The old ship is like a 2.5 star motel. The advertised "Exquisite Cuisine" was B average . The dinner rolls were always room temperature and hard. I recommend they switch to Hawaiian Sweet Rolls so that it's always soft. "Acclaimed Entertainment" consisted of ...
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Sail Date: October 2021


Columbia River Cruise--avoid it

Review for a U.S.A. Cruise on American West (formerly Queen of the West)

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pusdoc
6-10 Cruises • Age 70s

Our cruise was disappointing. The Queen of the West is an old boat and is poorly maintained. Light bulbs are missing. Furniture is worn. The tours were really poor. The trip is advertised as tracing the course of Lewis and Clark, and there were two talks about Lewis and Clark--one at the beginning and one on the last day. There was no mention of them during the intervening days, and the tours to ...
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Sail Date: September 2021


A less than perfect cruise!

Review for a U.S.A. Cruise on American West (formerly Queen of the West)

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good4us
10+ Cruises • Age 60s

We had been receiving mailers from American Cruise line for years and chose them for our return to cruising after a hiatus due to Covid. We were promised the ship would be no more than 80% occupancy due to Covid. This was not the case as several other passengers commented the ship was at 100% of capacity. Our next problem arose at the Red Lion hotel in Portland. We had been informed ...
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Sail Date: July 2021


Wonderful trip!

Review for a U.S.A. Cruise on American West (formerly Queen of the West)

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Kathiej
10+ Cruises • Age 60s

I loved American cruises so much that I just came back from a second one. I took one earlier this year. I felt safe from Covid- everyone has been vaccinated on board, and we all had covid tests before embarkation. That made for a very comfortable, secure trip. It's nice to get to travel after all this time and not feel worried about the virus. The ship itself had a lot of old world charm. ...
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Sail Date: June 2021


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