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Celebrity Equinox Review

4.5 / 5.0
Editor Rating
2171 reviews
91 Awards

Not what we expected

Review for Celebrity Equinox to the Southern Caribbean
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6-10 Cruises • Age 30s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Sep 2021

We are very excited to spend our honeymoon on celebrity cruises after cruising had just begun. But as we begin our cruise we started with disappointment and frustration. Two days prior to boarding the ship we received an email stating that two of our islands would be changing and that they would be adding a CD in the middle of the cruise. Being that it was two days prior to boarding we were not able to cancel or get any type of refund. The frustration with this is that later on in our crew as we found out through other people that the same islands were canceled the cruise right before us. This made us wonder as to why they thought that our cruise a few days later would be able to go to those locations. Moving on, we find out that we cannot get off the ship at any of the islands unless we purchase an excursion. This was not told in any of our paperwork or any communication previous to this Bowman. With that said, we find out as we’re on the ship a day later that another one of our ports was being canceled. When speaking with guest relations they told us there was nothing they could do for us because Covid regulations change daily. I can understand that Covid makes things more difficult but if you’ve had already cruise to certain islands and you knew that you were not able to get your guests off or any other situation, you should have let the guests on the next upcoming cruise know all this information and give them a chance to cancel if they choose to or change to another cruise if they choose to. We were also promised a queen bed and we got two full-size beds that did not work very well together. We also try to contact the higher-ups of celebrity cruises to tell them how we felt and that our honeymoon was basically ruined, again nothing was done for us because they said that the itineraries could change even if each customer was not informed of this. I would think if you were going to set sail on a 12 day cruise that you would have your ducks in a row. Our honeymoon turned out to be a duplicate cruise of what we’ve done in the past. Honeymoon is supposed to be a memorable and exciting and fun time. For us this was a huge disappointment and we wish to repeat our honeymoon but unfortunately life doesn’t work that way. The only thing that kept us smiling and happy on this cruise was one of our amazing bartenders who truly worked so hard that helped us relax. I am extremely disappointed in the customer service that was given from a celebrity cruises. They are all about customer service and luxury service but we sell that we got the worst customer service when complaining about not being happy with the services that we received. This was our first cruise the celebrity and we chose it for our honeymoon because of the customer service that we were told about. We are very disappointed that celebrity cruises did not take any accountability for the way their customers felt and the way their customers were treated. I understand it’s after a pandemic and everybody needs money but if you want returning customers, you need to treat them properly. Please double check itineraries and ask lots of questions if you choose to go on a celebrity cruise. Even if it is in their documentation if you don’t read it you’re still not going to get any help from them. The excursions we went on we’re not great. We paid a lot of money for For excursions that we did not plan to spend. For us for our honeymoon overall spending And planning fell through the hole. There was not much entertainment that we thought could keep us busy each day. The evening shows were great for the most part but during the day it seemed very quiet and very little entertainment. If you like to relax drink and eat, this might be your kind of scene but if you like to do things and be entertained, you might want to steer away. I repeated the customer service with celebrity cruises was below average and not what was expected. Again, if you choose to cruise with celebrity please be sure you understand that many many many things can change and they will have no sympathy and they will not do anything to try to make you happy.

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