I travelled with Ponant to Antarctica in January 2020 with my Son, aboard Le Soleal on the 11 day “Emblematic Antarctica”, this being my first cruise with Ponant.
From first contact with Ponant’s Australian office, which is located in Sydney, it was apparent that the standard of customer service was going to be impeccable. This was demonstrated by being able to speak with the same staff member, who if not available would promptly, return calls, who was able to advise on the product being sold, and was able to make informed suggestions and amendments to my booking without any fuss together with a genuine commitment to addressing the needs of the customer.
The Cruise Package includes accommodation in Buenos Aires and I stayed at the Sofitel Recoleta. This is a lovely hotel in a safe up-market area, from where you will meet the Ponant Agent and confirm your airport transfer the following day.
The cabins are should be more accurately described as suites. I stayed mid-ship in Suite 530, on recommendation of the team at the Sydney office. (Thank you Karen and Gina). Mid ship being advantageous if there are big pitching sea’s.
My “suite” was the perfect size, travelling with my son, and is designed for two passengers. I was able to request two single beds, they were probably queen singles, very comfortable, ample storage for all our clothes and suitcases. The separate toilet and bathroom works okay, but is mystery why it is configured in this manner…but it does not matter.
The suite was absolutely spotless and maintained as such throughout the ten days.