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Norwegian Breakaway Review

4.5 / 5.0
Editor Rating
3652 reviews
2 Awards

Worst cruise we've ever been on!

Review for Norwegian Breakaway to the Western Caribbean
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2-5 Cruises • Age 30s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Mar 2020
Cabin: Oceanview Stateroom with Large Picture Window

Due to having to use tenders, one port was canceled. At the other two, it took hours to re-board. The cruise director did a TERRIBLE job of communicating in Cozumel. Yes, there were a lot of ships which I understand makes it more congested. However, they refused to communicate over the loudspeakers as to how we were to disembark on the tenders, leading to mass confusion. It took us 4 hours to get off the ship. We were told they were going to make sure we got there for the excursion, but that time came and went. Then they said the excursions would wait, but when we finally got ashore we were told they left without us. We had a grand total of 2 hours at the port before we stood in line another 2 hours to get back on the boat. I completely blame the cruise director and the crew for their terrible communication and organization. They made an already difficult situation 10 times worse and ruined our vacation. I used to love Norwegian but I will never sail with them again after this. Learn how to make proper announcements so people can plan accordingly and disembark in an organized manner. The dining was actually good, especially Ocean Blue. Many of the cruise staff were amazing through everything, but several were really obnoxious. We missed our first port because of choppy waters, but Jamaica and Grand Cayman were awesome. I highly recommend the ATV excursion in Jamaica and checking out Seven Mile Beach in Grand Cayman. The parties on the ship were lackluster at best, and we really missed the white party which they normally have on Norwegian but didn't this time. Syd Norman Pour House was cool for music but usually too crowded to enjoy. Same thing for the pool. The shows were great as well. We loved Six! All in all, I would not go on another huge ship like the Breakaway again. Q

Cabin Review

Oceanview Stateroom with Large Picture Window

The cabin was nice and spacious. We had a large window looking straight out the front of the ship which was awesome. My only complaints about the room was the toilets stopped working a few times, which could be very inconvenient and embarrassing, and they tied the corners on a flat sheet instead of using a real fitted sheet so it didn't stay on the bed very good.

Port Reviews


We booked an excursion in Cozumel but due to the fiasco of trying to get off the ship, they left without us. We were told we would be allowed on tenders in time for our excursion. Then, after waiting 3 hours, we were told they would wait for everyone who was late for excursions. When we finally were put on a tender, after 4 hours of waiting and following directions from crew members and no communication from the cruise director, we got to shore only to be told they didn't wait and left without us. They did refund us, but the port was ruined and we got about 3 total hours or so to actually enjoy Cozumel before getting in the 1.5 hour line to get back on the ship.

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