• TRAVEL NOTICE: Learn more about COVID-19
  • Write a Review
  • Boards
  • Log In
  • Find a Cruise
  • Deals
  • Excursions
  • More

Liberty of the Seas Review

4.0 / 5.0
Editor Rating
2557 reviews
23 Awards

Horrible cruise experience & even worse customer service

Review for Liberty of the Seas to the Western Caribbean
User Avatar
2-5 Cruises • Age 30s

Rating by category

Public Rooms

Additional details

Sail Date: Feb 2020
Cabin: Ocean View Balcony
Traveled with children

This was our 5th cruise, 4 with Carnival (absolutely no issues at all), but our first with Royal Caribbean, huge mistake on our part. I deeply regret that we switched lines! The multiple issues experienced & the extremely poor customer service onboard, as well as the follow up after the sailing, is beyond my comprehension.

We conveyed our issues while onboard as well as a follow up upon our return. Our list is lengthy, but if you are researching cruises to take, I feel it’s fair for you to know what you can expect from them on & off the ship. If you’re an average middle class household like us, vacations are few & far between. And takes planning time financially. I had no intentions of sharing a public an honest & transparent review of our multiple concerns. As this is something I have never done. But after their response of our experiences onboard, I feel it’s necessary. I don’t want what happened to us to happen to anyone else.

*Note: This is in no particular order.

Cabin Review

Ocean View Balcony

5 Helpful Votes

Find a Liberty of the Seas Cruise from $249

Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.