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Liberty of the Seas Review

4.0 / 5.0
Editor Rating
2557 reviews
23 Awards

Horrible cruise experience & even worse customer service

Review for Liberty of the Seas to the Western Caribbean
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Bk4
2-5 Cruises • Age 30s

Rating by category

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Additional details

Sail Date: Feb 2020
Cabin: Ocean View Balcony
Traveled with children

This was our 5th cruise, 4 with Carnival (absolutely no issues at all), but our first with Royal Caribbean, huge mistake on our part. I deeply regret that we switched lines! The multiple issues experienced & the extremely poor customer service onboard, as well as the follow up after the sailing, is beyond my comprehension.

We conveyed our issues while onboard as well as a follow up upon our return. Our list is lengthy, but if you are researching cruises to take, I feel it’s fair for you to know what you can expect from them on & off the ship. If you’re an average middle class household like us, vacations are few & far between. And takes planning time financially. I had no intentions of sharing a public an honest & transparent review of our multiple concerns. As this is something I have never done. But after their response of our experiences onboard, I feel it’s necessary. I don’t want what happened to us to happen to anyone else.

*Note: This is in no particular order.

Cabin Review

Ocean View Balcony

5 Helpful Votes

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