We choose the cruise as the itinerary was great, and thought we'd give Marella a go, we hadn't before.

We usually cruise P&O and there is a world of difference, whilst the staff on board are great and helpful, the service and understand of the staff is very poor. The food is very poor, like a pizza hut buffet but being charged £1000+, the dietary requirements aren't catered for and generally the ship is very disorganised.

The customer service from Marella before and after the cruise was poor. Its so hard because whilst the staff on board are generally good but can't communicate so easily, and those who can do not understand the difference between running a beach holiday and a cruise. Shame on you Read more