We boarded the Ruby princess in Auckland for a 14 night cruise over new years all the way to Sydney.
As we boarded the ship which was fine & easy to do, there were no offices to greet us just custom people, ( in the past we have always been greeted by offices ) made our way to our balcony cabin on deck 11, our room service man was there, nice enough man, I asked what type of animal would he make for the bed ( his reply I CAN'T be bothered & DON'T have time to make them ) NOT the best start, overall he was ok.
I noticed in the atrium 24 lights on the ceiling were not going & many more on the walls also out. In the main theatre there were over 60 lights out! Up on decks every third fourth light was out ( lack of pride on this ship )