I think I really, truly realized that MSC was not for me when I was lying, practically naked, under a towel at the spa trying to enjoy my Aurea experience massage while my masseuse pressure-sold me into booking another massage. Of course, there had been many whomp-whomps up to that point - but nothing says 'we don't give two craps about you' like encouraging your staff to throw you a sales pitch while you can just walk away .... because you're basically naked.
Let me tell you my tale ..
My family and I love to travel. And we are actually quite easygoing. (Not faux easy-going ... we are really chill. I've never written a review of anything in my life. This is what MSC has brought me to!) Our experience on the MSC Divina tested us at ever turn. The good news is, I can share my experience with you, in the hopes of diverting another mess of a vacation.
The stateroom was one of the smallest we've ever stayed in - and had an obstructed balcony view even though we'd upgraded the cabin to the Aurea experience. (And our first cruise ever was a cheap-o Carnival Cruise when we were young and poor. LOL). The Carnival stateroom seemed like a palace in comparison.
One day, we came back from lunch and the entire hallway smelled like sewage - but they did fix that. How bad is it that 'the room only smelled like sewage for a little while' is a positive point?
The TV didn't work well. The bathroom was tiny. The room was somehow on the corner of the ship - which promised panoramic balcony views .... except the balconies there were metal, not glass, like the rest of the ship (so my youngest couldn't see unless he was held up by someone else). The balcony was - unfortunately - miniature in size to accommodate the curve of the ship. So the balcony furniture wasn't even usable. No, this was never mentioned in our cabin selection. If we'd known, we would NEVER have picked it.