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Symphony of the Seas Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
308 Reviews

Expected more overall

Symphony of the Seas Cruise Review by MarijanaWood

3 people found this helpful
Trip Details
  • Sail Date: Nov 2019
  • Destination: the Eastern Caribbean
  • Cabin Type: Ocean View

We chose Symphony Of The Seas mainly for the fact that it is currently the largest cruise ship in the world, and we really wanted to see Coco Cay which was hyped up to be heavenly...

Let me begin with saying that getting on the ship was super easy once we registered via RC app. The ship itself is really big, and there are many things we enjoyed - zip line, The Abyss, Aqua Theater etc.

The cabins are nice and modernised, with a slightly better layout too.

We only had food in the Main Dining room one evening, which was ok at best - waiters were super annoying, coming to the table literally every few seconds to ask if all was ok, and talking to us throughout most of the dinner, making sure we could not have a conversation among ourselves, so we hurried with our meal, and went to Windjammer for a coffee! The most annoying part that evening was seeing some of the SAME food there as in the main dining room, which made it a lot less special at that point.

Food in Windjammer was great - much better than we expected. We especially enjoyed Indian meals, which were very tasty!

We purchased the behind the scenes package which was 90 GBP per person, and to be honest, we expected a lot more from the tour. Yes, we saw some great areas of the ship, our guide was great, very informative and funny, but for instance, the best part was supposed to be the kitchen, and we saw almost nothing - one table full of fruit salads, and from then on just a few members of staff walking around, and chef explaining what happens with food. Very disappointing for the price of the tour.

Bionic bar was ok, we first struggled with making the order, as the app wasn't very clear, so then some rude waitress came over and told us basically that we were stupid for not knowing that robot couldn't do whatever we clicked on it to do - even though the options "stir" or "shake" are there after EACH input of a new part of a drink in a cocktail, we should have known that he couldn't do that... in the end, our drinks WERE made, but one glass was half full, as the robot spilt the other half whilst pouring it, and in the other drink, there was no piece of lime we chose (it was dropped as soon as it was picked up)... Full price was charged and we didn't bother returning to bionic bar as it was much easier ordering at the normal bar - at least you would get a full drink you asked for :D

We are absolutely against using plastic straws, but my god, please invest in better paper based ones! The ones served with drinks fall apart within few minutes! They literally fall apart! I had to scoop one from the bottom of my pineapple cocktail. In the end I stopped using them altogether as it was more hassle than it was worth.

Pool band was TERRIBLE. I think I saw 5 people actually enjoying their music. It was REALLY bad - no pool vibe like on our other cruises, it was like listening to the half dead cat trying to sing.

Coco Cay is a beautiful port, however... the junk sold on the island is appalling. Markets in China have better goods! We planned on buying lots of Coco Cay souvenirs - we hoped to find real quality merchandise on the island - towels, clothes etc. Instead, we struggled to find a good magnet! Everything we touched was dusty, dirty, and obviously of no quality whatsoever. Anything that had "Coco Cay" on it wasn't even written with pen or anything, but stuck with the really bad quality sticker, which peeled off immediately. The prices were the highest we had seen anywhere - minimum 10 USD for a broken, crappy quality magnet! We realised there was a tiny kiosk that was supposed to have RC Coco Cay stuff, but we missed seeing what it was like, because it was closed on our way back to the ship. We hoped there was going to be opportunity to get something on the ship, but sadly, nothing. The RC shop on this ship is tiny, and has nothing special in it - not even the usual magnets (blue oval ones which we are collecting)...

This time, we didn't even bother with photos much, but the ones we DID buy were hilariously bad... on two of them, such bad photoshop was used that my hair, and my husband's head are see through (!!!) - you can actually see through us! LOL. On another one, there is a black line across my whole face hahahahah - obviously they were not quality checked prior to being delivered to us. We tried contacting RC to at least send us digital formats, to print them at home, but to no avail as yet.

Overall,we were pretty disappointed in the end with the whole experience (we are from Croatia, and going to a cruise like this takes a year of planning and saving up), so we gave the NEXT CRUISE a pass this time around. Might try some other companies instead, RC is not what it used to be.

MarijanaWood's Full Rating Summary
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Cabin Review

Ocean View

Ocean view cabin with much better layout than on other (older) RC ships.

Port & Shore Excursion Reviews

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