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Norwegian Sun Review

4.0 / 5.0
Editor Rating
2082 reviews
53 Awards

Cruise Personnel Doesn't Care

Review for Norwegian Sun to the Western Caribbean
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GeorgiaTan22
10+ Cruises • Age 40s

Rating by category

Cabin
Value for Money
Embarkation
Dining
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Entertainment
Fitness & Recreation
Service

Additional details

Sail Date: Dec 2019
Cabin: Mid-Ship Inside
Bloody sheets on my bed

We chose Norwegian Sun because we always traveled on Carnival and wanted a different experience. Unfortunately we got a horrible experience. For starters, the servers spraying your hands as you walk in the door was crazy. The food on the buffet never looked appetizing. We got into disagreements with staff on 2 separate occasions at the Four seasons who had the slowest Service Ever on a cruise. This is not a big boat compared to others we have been on. Our cabin steward put soiled bloody sheets back on our bed after we discarded them to be replaced. The people in the Photo Gallery never offer to help or assist with anything but stand around and speak in foreign languages. The black jack table in the casino as well as most other games were definitely fixed. Not going to Cozumel ruined my entire experience and the Guest Services could care less. We got sick on the 2nd night from all the motion on the boat and the half done pizza we ate. We just did not enjoy this cruise/ship. Too many little kids playing in the Jacuzzi. There are no adult only areas on this ship which I hated. Never been on a cruise where so many employees do not speak or acknowledge the guests.

Cabin Review

Mid-Ship Inside

Blood was on the sheets and we took pics because Guest Services did not care one way or the other. Unfriendly and unhelpful is how I describe those people at Guest Services.

Port Reviews

Port Canaveral (Orlando)

This port is very organized and efficient. This is the best port to leave from. Never go to Mobile, AL they are the worst.

Costa Maya

The area is very small and the natives are too aggressive for me. I hate to be chased down by men with bookbags on

Cozumel

Captain never let us get off here and didn't care to see if we could go to another port after the ships collided.

There are no fun or lively events on this ship. My major complaint with this ship is employees are not friendly. Bartenders are not personable and helpful. Casino is mostly empty because no one can really win real money on this ship. Refurbished is a joke for the condition of this cruise. Guest Services is awful and unhelpful. I feel like Norwegian could try to fix the issue of not getting off in Cozumel. No slides for the pools and kids running around.

1 Helpful Vote
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