1. Home
  2. Cruise Reviews
  3. Norwegian Breakaway
My best friend and I have been friends for 25 years and to celebrate her and I decided to take this cruise. This became an extremely stressful vacation and we weren’t able to enjoy our time. I have cruised before but it was her first time. The ship was not beautiful, the night club DJ played bad wedding music such as the hussle and the food was disappointing. The staff caused us enormous amounts of hassle which we ended up spending the majority of our time at guest services taking care of mistakes made by the staff. Here is a list of our experiences: Housekeeping left out my friends insulin from the refrigerator and she is diabetic which became a medical emergency and the medical center gave us a difficult time by trying to charge us for their services and the medicine. The housekeeper also took the ice pack we needed in order to travel off the ship on port days and he left an open beef jerky package in our refrigerator from the prior guests. During our trip their was a malfunction of our toilet in our cabin. The glow night DJ had only played the same song over and over. The ship was extremely rocky the first two days at sea. The rumor on the ship was that they neglected to utilize the stabilizers. We were surprised to find out that our soda package that we both purchased did not include virgin daiquiris and bottled water so we asked to be refunded because we both don’t drink soda and the staff changed both our key cards but only did a refund for one of us until we went back to guest services to explain their mistake. We also purchased the water bottle package after that and ordered 12 bottles and only received 6 bottles so we went back to guest services to have them reimburse us for the difference in that price as well. We were disappointed in our cruise that we had long awaited to experience together. We came away feeling we did not get the value and great experience we had hoped for. Obviously we are very disappointed in every aspect of our cruise vacation and how things were handled by the staff causing us enormous amounts of energy resolving issues instead of having fun. We hope that Norwegian takes our bad experiences seriously and compensates us for the lost opportunity to enjoy our cruising vacation.

Most stressful and disappointing vacation

Norwegian Breakaway Cruise Review by jacobyd1129

1 person found this helpful
Trip Details
  • Sail Date: November 2019
  • Destination: Eastern Caribbean
  • Cabin Type: Inside Stateroom
My best friend and I have been friends for 25 years and to celebrate her and I decided to take this cruise. This became an extremely stressful vacation and we weren’t able to enjoy our time. I have cruised before but it was her first time. The ship was not beautiful, the night club DJ played bad wedding music such as the hussle and the food was disappointing. The staff caused us enormous amounts of hassle which we ended up spending the majority of our time at guest services taking care of mistakes made by the staff. Here is a list of our experiences:

Housekeeping left out my friends insulin from the refrigerator and she is diabetic which became a medical emergency and the medical center gave us a difficult time by trying to charge us for their services and the medicine. The housekeeper also took the ice pack we needed in order to travel off the ship on port days and he left an open beef jerky package in our refrigerator from the prior guests.

During our trip their was a malfunction of our toilet in our cabin.

The glow night DJ had only played the same song over and over.

The ship was extremely rocky the first two days at sea. The rumor on the ship was that they neglected to utilize the stabilizers.

We were surprised to find out that our soda package that we both purchased did not include virgin daiquiris and bottled water so we asked to be refunded because we both don’t drink soda and the staff changed both our key cards but only did a refund for one of us until we went back to guest services to explain their mistake. We also purchased the water bottle package after that and ordered 12 bottles and only received 6 bottles so we went back to guest services to have them reimburse us for the difference in that price as well.

We were disappointed in our cruise that we had long awaited to experience together. We came away feeling we did not get the value and great experience we had hoped for. Obviously we are very disappointed in every aspect of our cruise vacation and how things were handled by the staff causing us enormous amounts of energy resolving issues instead of having fun. We hope that Norwegian takes our bad experiences seriously and compensates us for the lost opportunity to enjoy our cruising vacation.
jacobyd1129’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Norwegian Breakaway price drops
250,000+ people have entered their email
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.