We did not choose the cruise as friends of ours picked it, but we did not think it could be as terrible as it was. Literally from the second we booked we had problems. I booked online and when I tried calling them to make changes they told me they couldn’t help because we booked through the South African website...meanwhile we are in PA. We were recommended to call the international line (which we can’t since we are in the US!!) After going on for 10 minutes on how she couldn’t help us with anything cause she “wasn’t allowed to touch it” due to it somehow being an international booking, she says “can I help you with anything else?” To which I responded, “you literally told us you can’t help with anything so why would you say that?!?” And hung up. We got another girl on the phone and she said she couldn’t do anything and that we would be paying for the cruise through the bank of London for it being an international booking...which AGAIN we did not do, and we’d have to pay an exchange fee for the money. It took hours and hours and multiple different calls to finally get our reservation changed.

After all that we booked our transportation through NCL (BIG MISTAKE). Not one person had us on their list for pickup from the airport, and all they even did was call the hotel which we could have done. AND on top of that the hotel took 30 minutes to pick us up. After debarking we were supposed to go back to the same hotel for one night but the transportation people had us going to the airport and said they are only going to the airport...HOW ARE WE PAYING FOR SOMETHING LIKE THIS AND THEY HAVE NO IDEA WHAT THEY ARE DOING?!?!?. After a solid 45 minutes they told us to get on one bus, we sat for 10 minutes and they told us to get off as it’s a different bus going to the hotel, only come to find out that that bus we get on has to go to the airport first....

Everything about the ship was horrible save for a handful of crew members. Even getting on the ship was so lackluster...you get on on just a random deck in a hallway with no idea how to get anywhere and no crew member explaining anything. At least with other Disney and Royal Caribbean cruises you enter into a grand atrium or something, this we just had to take a walk around the outside deck only to enter into a thousand people waiting for elevators. A solid 80% of the crew members had no idea what they were doing nor did they know anything about the ship or its services. First day we ask guest services how our drink package works. She says we can get anything we want and there is no limit....of course we didn’t trust this and had to find someone else who explained how it actually worked. Read more