I'd like to thank NCL for directing me to Cruise Critic (probably unknowingly) by only allowing me one little space in the survey for my comments. I have a story to tell and that little "block" wasn't going to cut it…

We boarded our cruise ship on Nov. 30 (Day 1) and apparently there were a lot of new people who didn't have answers to some of our questions. We were going thru the line and as my sister-in-law was paying for her wine corkage fee, we tried to do the same only to be told that they would "charge us" prior to our luggage being delivered to the room as we were having our luggage brought on by the staff. However that was not the case as when we finally had all of our luggage delivered we discovered a note telling us we had "attempted to bring prohibited items onboard," and where we could go to retrieve them. This was after the fiasco of entering our room and trying in vain to turn on the lights because despite sending us numerous emails asking if we would like to upgrade our room we never received a single email telling us that our card key turned on our lights. So, we walked in and tried in vain to turn on the lights – more on this later. We were flipping everything. This was of course after I tried to turn on the lights to go to the bathroom only to discover that: a.) I could not turn them on and b.) There is this little lip at the bottom of the entry way which I could not see because the lights wouldn’t come on and so I fell. Lovely. That’s a vacation memory everyone likes to have. The problem with my falling is that it colored the rest of my vacation. I had pain in my leg from scraping the lip of the doorway, I had the pain in my backside where I made contact with the metal frame of the doorway and I had pain in my arms and shoulders from trying to stop my plummet to the floor of the bathroom. I had to explain the bruise to the spa lady 5 days later while having my massage.

After all that is done with and we are getting settled in our room we find that 2 of the shows we had scheduled have been cancelled and rescheduled to other nights. We meticulously scheduled everything so we’d have something to do every day and not have everything jumbled up at the end of the trip. Our St. Thomas zip lining excursion paperwork was not included and so this required another trip to customer service. This was the third trip to customer service in a few hours. Read more