1. Home
  2. Cruise Reviews
  3. Norwegian Breakaway
We decided to go on our first cruise with Norwegian, joining a group of friends. Since we both have been on other cruises we thought this would be great fun. Very disappointing. Starting from the moment we went online to book. We used NCL.com made our reservations. Once done we still had questions, and also wanted to purchase other packages. We called the reservation number listed. They could not help us because it shows that we booked our cruise through South Africa. It is not possible to even get on to those sites from the USA. We tried on three different computers. Three days later, countless hours and people, we finally got to one in corporate who was most helpful and frustrated that no one was able to fix the issue. Took him minutes to make our reservation a domestic one. The initial deposit for the cruise was processed at the Bank of England. We informed the cruise line of our travel times. We purchased the hotel and transportation through NCL. Arriving at Orlando airport, met up with the NCL reps. They had not record of us for the transport to the hotel. Fortunately the hotel has a shuttle service. Embarking on to the ship was okay. A little disappointing to enter the ship into a hallway. Past cruises you've entered into a main area that is quite impressive. Add to the fact the bathroom in the entrance area was out of order. The rooms were ready quite quickly. However, the hair dryer was broken. Actually broken, as in the handle not attached anymore. The faucet in the bathroom would come on scalding hot and take forever to get cool water. The paper products in the bathroom, the absolute cheapest you could get. The toilet tissue is one sided its so thin. From that day forward this just went downhill. The staff is very hit and miss. You will find a few that seem to enjoy their job and are quite helpful. You will meet many more who do not like their job, and it shows. The ship is lacking details maintenance. Rusting showing on our balcony, and all around the ship. Stained furniture, worn carpets, broken lounge chairs, very sloppy painting, dripping and over painting throughout. Be prepared to wait for everything. Getting a watered down drink can take as long as half an hour. For the most part there are only two bartenders trying to serve hundreds. No constancy in the drinks. Order the same drink from different bars and they will all taste different. Dinning, reservation all taken. You are expected to reserved way before you've even gotten onto the ship. They are very concerned about the guest health. But I witnessed so many things that put the guest's health in jeopardy. One case in point, the bars serve up bar mix (nuts and crackers mix) in glasses. I watched a guest pour them into their mouth, lips touching the glass, put it back empty. The bartender refilled the same glass with mix and give it to another guest. From then on I watch as they just reused and reserved the bar glasses with the bar mix over and over. It was gross. The food is pretty unexciting. The buffet, ugh! Biscuits are hokey pucks, chewy waffles and pancakes, I'd swear powered eggs. Much of it way over cooked, to the point of burnt. Try going to the individual restaurants. A step up. But still just okay. Hour cabin stewart was excellent. Very helpful and attentive. Customer Service desk, not so much. We took our issues to them, and all we got was I'll note your account. The excursions were great. However, there will be lots and lots of people. From NCL's descriptions they make is sound like an intimate time at a secluded beach. You and five thousand of your closest acquaintances. There were other cruise ships docked so you have all of them to deal with too. I could go on and on. Needless to say, this was not a pleasant experience at all. Save your money and the frustration, take a different cruise line. Then executives of NCL need to get their butts out of their offices and go undercover and cruise their ships like a regular guest. Then maybe there would be some improvements.

Poor Service, food, and communications

Norwegian Breakaway Cruise Review by Pittwake

1 person found this helpful
Trip Details
  • Sail Date: November 2019
  • Destination: Eastern Caribbean
  • Cabin Type: Balcony Stateroom
We decided to go on our first cruise with Norwegian, joining a group of friends. Since we both have been on other cruises we thought this would be great fun. Very disappointing.

Starting from the moment we went online to book. We used NCL.com made our reservations. Once done we still had questions, and also wanted to purchase other packages. We called the reservation number listed. They could not help us because it shows that we booked our cruise through South Africa. It is not possible to even get on to those sites from the USA. We tried on three different computers.

Three days later, countless hours and people, we finally got to one in corporate who was most helpful and frustrated that no one was able to fix the issue. Took him minutes to make our reservation a domestic one. The initial deposit for the cruise was processed at the Bank of England.

We informed the cruise line of our travel times. We purchased the hotel and transportation through NCL. Arriving at Orlando airport, met up with the NCL reps. They had not record of us for the transport to the hotel. Fortunately the hotel has a shuttle service.

Embarking on to the ship was okay. A little disappointing to enter the ship into a hallway. Past cruises you've entered into a main area that is quite impressive. Add to the fact the bathroom in the entrance area was out of order.

The rooms were ready quite quickly. However, the hair dryer was broken. Actually broken, as in the handle not attached anymore. The faucet in the bathroom would come on scalding hot and take forever to get cool water. The paper products in the bathroom, the absolute cheapest you could get. The toilet tissue is one sided its so thin.

From that day forward this just went downhill. The staff is very hit and miss. You will find a few that seem to enjoy their job and are quite helpful. You will meet many more who do not like their job, and it shows.

The ship is lacking details maintenance. Rusting showing on our balcony, and all around the ship. Stained furniture, worn carpets, broken lounge chairs, very sloppy painting, dripping and over painting throughout.

Be prepared to wait for everything. Getting a watered down drink can take as long as half an hour. For the most part there are only two bartenders trying to serve hundreds. No constancy in the drinks. Order the same drink from different bars and they will all taste different. Dinning, reservation all taken. You are expected to reserved way before you've even gotten onto the ship.

They are very concerned about the guest health. But I witnessed so many things that put the guest's health in jeopardy. One case in point, the bars serve up bar mix (nuts and crackers mix) in glasses. I watched a guest pour them into their mouth, lips touching the glass, put it back empty. The bartender refilled the same glass with mix and give it to another guest. From then on I watch as they just reused and reserved the bar glasses with the bar mix over and over. It was gross.

The food is pretty unexciting. The buffet, ugh! Biscuits are hokey pucks, chewy waffles and pancakes, I'd swear powered eggs. Much of it way over cooked, to the point of burnt. Try going to the individual restaurants. A step up. But still just okay.

Hour cabin stewart was excellent. Very helpful and attentive. Customer Service desk, not so much. We took our issues to them, and all we got was I'll note your account.

The excursions were great. However, there will be lots and lots of people. From NCL's descriptions they make is sound like an intimate time at a secluded beach. You and five thousand of your closest acquaintances. There were other cruise ships docked so you have all of them to deal with too.

I could go on and on. Needless to say, this was not a pleasant experience at all. Save your money and the frustration, take a different cruise line.

Then executives of NCL need to get their butts out of their offices and go undercover and cruise their ships like a regular guest. Then maybe there would be some improvements.
Pittwake’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Norwegian Breakaway price drops
250,000+ people have entered their email
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

Cabin Review

Balcony Stateroom
Cabin BD
Cabin was nice. Spacious for a cruise ship.
Deck 10 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins