We decided to go on our first cruise with Norwegian, joining a group of friends. Since we both have been on other cruises we thought this would be great fun. Very disappointing.

Starting from the moment we went online to book. We used NCL.com made our reservations. Once done we still had questions, and also wanted to purchase other packages. We called the reservation number listed. They could not help us because it shows that we booked our cruise through South Africa. It is not possible to even get on to those sites from the USA. We tried on three different computers.

Three days later, countless hours and people, we finally got to one in corporate who was most helpful and frustrated that no one was able to fix the issue. Took him minutes to make our reservation a domestic one. The initial deposit for the cruise was processed at the Bank of England. Read more