We had a great trip but the time on the ship was a total disappointment . The itinerary was what enticed us to book this cruise. It was our first with MSC and we are very unlikely to cruise with them again. If this had been our first cruise it is possible we would have never returned to cruising.
First impression - beautiful ship but don’t be taken in by this. It is a beautiful facade to raise your expectations. Don’t be fooled by this. Embarkation sets the standard and tone for the cruise. Embarkation is a mess. You get shunted from one waiting area to another. No information, no one to ask but each time have to produce same documents etc. Took 3 hours from when we were told to arrive to when we set foot on the ship. You wait and wait and wait. Service on board - you wait and wait and wait. I know it is a European line but I was told that English was an official language on board. The staff’s English either poor or non existent.
We thought initially that we might be on a staff training ship as no one seemed to know what to do or what was happening. However as things didn’t improve over the 29 days we must have been wrong. They were just not trained at all. It was very noticeable that there was no official cruise director. After the captain was unexpectedly changed one guy was a ‘nominal’ cruise director but all he did was make a show of greeting everyone in many languages at the theatre at night