We were a party of four and we left Barcelona on the 25th Oct & just got back home on the 1st of November. It was our first Cruise and it was fabulous. Our only hiccup was that unfortunately my cabin mate had a bereavement in her family and had to disembark on Monday. There was NO specific person to deal with us in this situation, to help with disembarking, find flights home etc. we had to deal with staff at reception and they were not very helpful and not sympathetic. We had to buy a 24 hr WiFi package @ €39.90 so that we could look for flights home. Reception did print out the flight tickets on the morning my cabin mate left the ship. The rest of the party could not get flights home & we had no choice but to stay on the ship for the rest of the cruise. We had an excursion booked for four on the Monday my cabin mate left, we cancelled the excursion for two of us but we were still charged 50% of the cost. I was really annoyed about this because we had a genuine excuse to cancel. We decided that two from the party would continue to take the excursion as they could not cancel without being charged. We would have all gone to the airport with our friend otherwise. These would be the only negative comments we would have about the cruise.
On our last night we went to reception and met Nirmatee Baungally a guest service agent and she was fabulous and so helpful. Keep an eye out for her!
The staff on board were just fabulous. Wellington, Thalita and Tamires Cristina in the Bellissima Bar were just wonderful, so attentive, friendly and so much craic. If you meet them please let them know that the 4 Irish Ladies sang their praises.
We had a balcony cabin on deck 8 with an obstructed view. We didn’t know what that meant before we embarked. The lifeboats were out from our balcony but we had a view, it was fine.