Cruise and excursion GOT-004 12:30pm – 4:30pm in Gothenburg, Sweden, cost $179.00 per person was terrible. It was a total waste of our day which we cannot get back. We departed around 12:45 pm and arrived at our first stop Skarhamn at 2:00 pm. We were allotted 20 minutes at this stop and used the time to wait in line for a restroom. Nothing open at this stop except the one restaurant we used for the restroom. Next stop was Kladesholmen. This is a residential resort area with nothing to see except a sea view. We walked to a church (which was not open) for a photo op. Back to the bus for the ride back to the ship. The tour guide (who made sure we all knew she hated the Norwegians) didn't even have anything of interest to point out along the highway except for 4 smoke stacks that were no longer in use and a Volvo factory. I can't believe Oceania would even have such an extremely poor excursion. The four hour excursion had approximately 45 minutes off the bus the rest of time it was mostly highway driving.
Back on the ship my wife and I encountered a large group (about 20 other people) who were waiting for the Destination desk to open to complain about this terrible excursion and request a refund. We filled out a Shore Excursion Guest Tour Report. Two days later (last night of cruise) we finally heard back from the main office in Florida and were denied a refund.
Other issues were staff shortages in all eating establishments. They are running around trying to keep up with everyone regardless of the venue. The food was always warm and rarely hot except for the soup which was always hot.
The one person that was of great help to us was the Concierge on Marina Ray Kucharski. We can't say enough good things about him.
This was our third and will be our final cruise on Oceania. We spoke to others who feel the same as it appears Oceania has gone downhill since bring purchased by Norwegian. Won't be cruising or recommending Oceania again. It is sad as it used to be exceptionally great in all areas.
Room was clean and the stewards, Herchel and Melissa were very good. They did a great job for us. There was poor lighting on the floor of the closet. Other than that the room was very good and we were happy with it.