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We booked this cruise last year whilst on Voyager of the Seas in Asia. At that time we were asked if we were celebrating anything special and advised that it would be our 25th wedding anniversary during the cruise. It was our intention to renew our wedding vows onboard and we mentioned this when booking our flights with our Travel Agent. RCI acknowledged this during this second booking contact. However it transpires that this is no longer offered by RCI and to renew your vows, you have to purchase from the Wedding Package range (minimum $5,000) Our main disappointment from this cruise was the complete lack of empathy or customer service when we challenged why RCI ask if you are celebrating something during the cruise and then choose to completely disregard the information provided. The colleague at Guest Services promised a bottle of wine and chocolate dipped strawberries when we advised that Princess Cruises gave us this when celebrating our anniversary with them. We got a bottle of red wine delivered to our cabin (which we gave to our waiters as we don't drink red wine). We are still waiting for our strawberries. We also had an issue with Photo Services due to an error with my wife's Seapass card not showing her Platinum status which affected the discount on our phot package. Even although it was obviously an RCI error, the Photo Services manager would not over-ride the decision on the till to only give one set of discount. No proactive initiative shown by the manager. Anyway on to the rest of the cruise, which was a very pleasant experience. Embarkation was very swift and without incident. We had special assistance booked and my wife had her mobility scooter with her which was a god-send, based on the size of the ship. Only issue with this, was the frequent rudeness of fellow passengers who barged into the lifts despite us being waiting longer. Ship is amazing and didn't feel crowded except first day during embarkation. Cabin was fine and our cabin Steward, Karen, arranged for our scooter to be stored in the hold overnight. No issues and we are pretty low maintenance guests. Food in Windjammer was OK for breakfast (our only meal taken there), but as usual bacon is atrocious and it's disappointing that there is no omelette station. We tended to use Sorrentos for pizzas at lunchtime and Café Promenade which were excellent. MDR was excellent with our Waiting team of Noel, Clifton and Head waiter Tony an absolute credit to RCI. Food was always good and I frequently had two starters with no questions asked. We did not use Specialty restaurants. Bar service was always very good with no issues. Surprised to see Newcastle Brown Ale on draught but good selection of beers and spirits. Entertainment was excellent although didn't see Mama Mia. Aquatheatre show and Ice show were amazing. Band in Dazzles, Great Ideas, were brilliant and could turn their hands to any musical genre. Enjoyed singing with them at the Live Karaoke night. As we had been to all the ports, we did not do port excursions, however I booked a Disembarkation excursion which included a transfer to Miami Airport with some sightseeing and shopping. This was cancelled with the most feeble of excuses (operational reasons), which the Excursions Desk felt was due to hurricane damage to the providers' tour buses!?! As a result, we booked an airport transfer onboard. This was nearly a disaster as all the buses were designated to go to Fort Lauderdale, not Miami. Eventually a gracious (not!) driver advised that he would do us paying passengers a favour by taking us to our airport which we had entered into a contract for anyway. He then refused to take my wife's mobility scooter, due to it's weight. Luckily me and a fellow passenger persuaded him to let us load it! Crazy customer service which cost him any chance of a tip. All in all a great experience, however I do feel RCI need to get a grip on their customer service to give customers a better service when things don't go quite right

25th Wedding Anniversary Celebration

Allure of the Seas Cruise Review by chubgraham

Trip Details
We booked this cruise last year whilst on Voyager of the Seas in Asia. At that time we were asked if we were celebrating anything special and advised that it would be our 25th wedding anniversary during the cruise. It was our intention to renew our wedding vows onboard and we mentioned this when booking our flights with our Travel Agent. RCI acknowledged this during this second booking contact. However it transpires that this is no longer offered by RCI and to renew your vows, you have to purchase from the Wedding Package range (minimum $5,000)

Our main disappointment from this cruise was the complete lack of empathy or customer service when we challenged why RCI ask if you are celebrating something during the cruise and then choose to completely disregard the information provided. The colleague at Guest Services promised a bottle of wine and chocolate dipped strawberries when we advised that Princess Cruises gave us this when celebrating our anniversary with them. We got a bottle of red wine delivered to our cabin (which we gave to our waiters as we don't drink red wine). We are still waiting for our strawberries.

We also had an issue with Photo Services due to an error with my wife's Seapass card not showing her Platinum status which affected the discount on our phot package. Even although it was obviously an RCI error, the Photo Services manager would not over-ride the decision on the till to only give one set of discount. No proactive initiative shown by the manager.

Anyway on to the rest of the cruise, which was a very pleasant experience. Embarkation was very swift and without incident. We had special assistance booked and my wife had her mobility scooter with her which was a god-send, based on the size of the ship. Only issue with this, was the frequent rudeness of fellow passengers who barged into the lifts despite us being waiting longer.

Ship is amazing and didn't feel crowded except first day during embarkation.

Cabin was fine and our cabin Steward, Karen, arranged for our scooter to be stored in the hold overnight. No issues and we are pretty low maintenance guests.

Food in Windjammer was OK for breakfast (our only meal taken there), but as usual bacon is atrocious and it's disappointing that there is no omelette station.

We tended to use Sorrentos for pizzas at lunchtime and Café Promenade which were excellent.

MDR was excellent with our Waiting team of Noel, Clifton and Head waiter Tony an absolute credit to RCI. Food was always good and I frequently had two starters with no questions asked. We did not use Specialty restaurants.

Bar service was always very good with no issues. Surprised to see Newcastle Brown Ale on draught but good selection of beers and spirits.

Entertainment was excellent although didn't see Mama Mia. Aquatheatre show and Ice show were amazing. Band in Dazzles, Great Ideas, were brilliant and could turn their hands to any musical genre. Enjoyed singing with them at the Live Karaoke night.

As we had been to all the ports, we did not do port excursions, however I booked a Disembarkation excursion which included a transfer to Miami Airport with some sightseeing and shopping. This was cancelled with the most feeble of excuses (operational reasons), which the Excursions Desk felt was due to hurricane damage to the providers' tour buses!?!

As a result, we booked an airport transfer onboard. This was nearly a disaster as all the buses were designated to go to Fort Lauderdale, not Miami. Eventually a gracious (not!) driver advised that he would do us paying passengers a favour by taking us to our airport which we had entered into a contract for anyway. He then refused to take my wife's mobility scooter, due to it's weight. Luckily me and a fellow passenger persuaded him to let us load it! Crazy customer service which cost him any chance of a tip.

All in all a great experience, however I do feel RCI need to get a grip on their customer service to give customers a better service when things don't go quite right
chubgraham’s Full Rating Summary
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Cabin Review

Interior
Cabin 1V 12673
No real issues with facilities
Deck 14 Inside Cabins, Balcony Cabins, Suite Cabins