Subject: SilverSea Cruise , Lisbon to Barcelona
Unfortunately the little details were a negative.
TV with a remote that has to be changed 1 channel at a time is prehistoric. 10 years past its time. also not a good list of channel offerings. 2 of 3 movie channels worked . channels 1-5 all about Silver sea. Yes they acknowledge it’s a problem.
WI Fi also dated. i paid the extra $200. for premium and extra 50.00 to add 3 users. still very slow. not 21 st century.
cruise advertises premium alcohol yet when we go to dinner and ask for a better wine than what is served it is an extra charge.
Food was average at best. Also sorry that local fare foods were not offered. Closing invoice added $18.00 for a silver sea chosen donation. It’s not the money, It’s the fact that you added it without authorization.
My first cruise and I was expecting 5 star everything. Unfortunately 3 star rating at best.
The ship overall is a bit dated.
Staff was hit and miss. some great, some not so accommodating.
The web site pre boarding was great once logged in you could book dinners, spas, shore excursions. All this was great and easy to look at overall trip on any given day and get info and update, Problem is once you boarded this site was no longer available. said you can’t book once on board. OK but now overall schedule is gone with info. told me they know it’s a problem . Sorry.
Now you must ask dress code for each day and it not only changes daily it also applies differently to each restaurant.
Concierge service lacks any info for ports we stopped at. Also they were only open 2-3 hours in the am and 2-3 hours in the pm. Also not very accommodating.
Overall a real disappointment for the money we paid.
I in good faith could not recommend this cruise line.