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We sailed out of New Orleans on 04/07 for our five night cruise. Embarkation was easy and we were able to walk right onto the ship. Room was ready when we arrived so we got to unpack and relax for a bit. We chose to eat at O'Sheehans and the service and good were good. Ship itself was spacious and clean. Staff always made eye contact and greeted us. We chose the drinks package, dining package, shore excursion credits and wifi as part of our Free At Sea promotions. While I agree with some of the reviews that it can take time to get drinks, we never had a problem with waiting too long or with the quality of the drinks. There are plenty of bars around the ship to get what you need. For the dining package, we used our credits for the Cirque Dreams show as well as a dinner at Cagney's. The show itself was fantastic, but the food left a lot to be desired. Dinner at Cagney's was just OK. Cuts of meat were large but I would not have been happy paying the $80.00 price tag for the meal without the credit. We had dinner in the main dining rooms the remaining nights and always found the service and food to be fantastic. The buffet was great for lunch or a quick snack, always with a quick soft serve cone for dessert. Getting on and off the ship during our two port days was easy and the staff provided cool towels on the hot day in Costa Maya and warm dry towels on the cold rainy day in Cozumel. We did the Passion Island beach excursion in Cozumel through the cruise line. Service to the island was quick but we would most likely not choose this again. The beach was just OK and the drinks were watered down. Food provided was good though. Weather turned south about an hour after our arrival. We had to endure a rough and rainy ride back to the pier in our ferry. Rough seas forced us to dock across the harbor and walk back in the rain. We did receive a partial credit for our cost, plus our $50 credit for the port. In Costa Maya we chose to book our own beach excursion at the 40 Cannons Hotel/Pez Quadro Beach Club and it was amazing. Beach was the definition of a vacation paradise with plenty of drinks and food. Our cabin was nicely appointed and we loved the spa-like shower with the rain head and nozzles in the bathroom. The balcony, although small, was adequate and relaxing. Our room included access to the Thermal Suite as well. This was definitely worth the price. The stone loungers felt great on my back and we were able to take a couple of naps. It could get a little noisy at times from other patrons, but overall a relaxing experience. I was hesitant to take this trip based on some of the recent reviews, but we had an amazing time and are definitely looking at booking with NCL again.

Great Experience

Norwegian Breakaway Cruise Review by HospitalityKid

1 person found this helpful
Trip Details
  • Sail Date: April 2019
  • Destination: Western Caribbean
  • Cabin Type: Spa Mini-Suite with Balcony
We sailed out of New Orleans on 04/07 for our five night cruise. Embarkation was easy and we were able to walk right onto the ship. Room was ready when we arrived so we got to unpack and relax for a bit. We chose to eat at O'Sheehans and the service and good were good.

Ship itself was spacious and clean. Staff always made eye contact and greeted us. We chose the drinks package, dining package, shore excursion credits and wifi as part of our Free At Sea promotions. While I agree with some of the reviews that it can take time to get drinks, we never had a problem with waiting too long or with the quality of the drinks. There are plenty of bars around the ship to get what you need.

For the dining package, we used our credits for the Cirque Dreams show as well as a dinner at Cagney's. The show itself was fantastic, but the food left a lot to be desired. Dinner at Cagney's was just OK. Cuts of meat were large but I would not have been happy paying the $80.00 price tag for the meal without the credit.

We had dinner in the main dining rooms the remaining nights and always found the service and food to be fantastic. The buffet was great for lunch or a quick snack, always with a quick soft serve cone for dessert.

Getting on and off the ship during our two port days was easy and the staff provided cool towels on the hot day in Costa Maya and warm dry towels on the cold rainy day in Cozumel. We did the Passion Island beach excursion in Cozumel through the cruise line. Service to the island was quick but we would most likely not choose this again. The beach was just OK and the drinks were watered down. Food provided was good though. Weather turned south about an hour after our arrival. We had to endure a rough and rainy ride back to the pier in our ferry. Rough seas forced us to dock across the harbor and walk back in the rain. We did receive a partial credit for our cost, plus our $50 credit for the port.

In Costa Maya we chose to book our own beach excursion at the 40 Cannons Hotel/Pez Quadro Beach Club and it was amazing. Beach was the definition of a vacation paradise with plenty of drinks and food.

Our cabin was nicely appointed and we loved the spa-like shower with the rain head and nozzles in the bathroom. The balcony, although small, was adequate and relaxing. Our room included access to the Thermal Suite as well. This was definitely worth the price. The stone loungers felt great on my back and we were able to take a couple of naps. It could get a little noisy at times from other patrons, but overall a relaxing experience.

I was hesitant to take this trip based on some of the recent reviews, but we had an amazing time and are definitely looking at booking with NCL again.
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