We sailed recently on this ship from Sydney to New zealand on a two week voyage. Unfortunately we found that it is in need of a major overhaul -not just in terms of the decor itself, but also with the entertainments team -who appear to be somewhat complacent in their approach to the job! Granted the general age of passengers is elderly, but the programme provided lacked fun and enthusiasm, and was more akin to an evening at an old people’s home - where the objective was to put something on to keep them happy for a while, then get them to bed early! Believe me we have cruised many many times on various cruise lines , and we were not looking brash or high energy entertainment- but a bit of fun and perhaps regular game shows might have been nice. Even the planned entertainment was not without problems. BB kings had to close for 2 nights because they had no drummer, and the piano player simply didn’t turn up at short notice on two separate occasions, because he was sick! I appreciate these things happen, but the cruise Directors ‘ solution to all of this was to simply put on a film in BB kings studio - which many passengers had already seen ! How’s that for intuition ! I fear some staff have been on this ship too long and it’s a case of “ the same old same old” approach
Another missing element to mention was the shops- they were totally closed for refurbishment on the first 6 days of a 14 day cruise! AS most cruisers will know- on the sea days, many passengers like to browse around the shops , and their closure -coupled with poor or non existant entertainment, made for long and boring sea days! You could go to cookery demo if it was on or an educational lecture- but that was it,!
It was my 60th birthday on departure day, and my husband had paid in advance for our cabin to be decorated , with flowers and champagne left in the room. When we arrived there was a warm bottle of champagne on the table , without glasses or an ice bucket and no flowers or decorations. The whole moment was lost- yet when he complained to guest relations , no one seemed to care or take charge of the situation. All
Good location at very back of ship.