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Crystal Serenity Cruise Review
5.0 / 5.0
Cruise Critic Editor Rating
286 Reviews

5 Star Service on a 2 Star Cruise due to NOROVIRUS

Crystal Serenity Cruise Review by caldean

9 people found this helpful
Trip Details
  • Sail Date: Jan 2019
  • Destination: Pacific Coastal
  • Cabin Type: Deluxe Stateroom with Verandah

Having sailed on Crystal before, I was looking forward to this Coastal cruise. While I was hesitant because the weather in January is iffy, I decided to book it anyway. This was the first mistake as out of 12 cruises I've sailed on, the weather was the worst on this voyage. Crystal was not at fault for the lousy weather. Luckily, the service and food on board were excellent as were all the personnel on board. Everyone had a "can do" attitude and could seem to do enough to please. So why the poor review?

My wife and I caught the NOROVIRUS! Although I had it worse than my wife. How could two healthy individuals board a SHIP and become violently ill just 3 days in. We specifically chose Crystal due to its service that we have experienced firsthand (what I thought was 5 star all the way) and for the smaller passenger count (only 900 passengers). After feeling better on the last 2 days, I spoke to at least 20 different people who were sick or knew of others who got sick on this 7 day voyage. Couple this with a full Medical waiting room and nurses buzzing about patients who were in quarantine and it was not hard to see that we were on our way to an epidemic onboard.

A quick search on the internet and we got to the CDC website (I had plenty of time in my stateroom as I was quarantined for 1 day and chose to stay in for feeling too ill to move about the day prior). We typed in norovirus on cruise ships and there was the history. I was shocked at how many cruises were listed in increasing numbers since 2000. I was also shocked to see that Crystal Cruises joined the ranks a few years ago. Sadly, most cruise lines are on this list, BUT THERE ARE A FEW THAT ARE NOT. It should be noted that so far, this cruise did not make the CDC list as a certain percentage must report being ill before the cruise line has to report it to the CDC. Nevertheless, at least 25 - 30 people (maybe more) had it and that was just who I was able to confirm!

When we shared our dismay of this cruise with Crystal (most likely due to lax standards this ship had on cleaning surfaces, public restrooms, not to mention elevators and buffets), Crystal only offered us a $1000 voucher for a future cruise we would have to take in the next year. I don't know that I will ever sail again let alone in the next year! We asked them to not give us an expiration date on this voucher and they declined.

We can see how seriously they are taking this growing problem. We did appreciate the fine dining and service but this event left such a sour taste in our mouth (literally) that unless there is a preventative medicine for norovirus, I doubt I will ever step foot on a cruise again, on any cruise line. It is hard to comment on the entertainment and activities or many of the ports as I only went to one show and one event the entire cruise. I didn't leave the ship in Ensenada, San Diego or Catalina. (Not by choice).

Beyond my sickness issues, The Crystal Serenity was a disappointment, as was the recent renovation of the ship. The ship has no special rooms on board, they all look and feel the same. Low ceilings and no sense of grandeur. The renovation was like putting lipstick on a pig. They need to retire these vessels and design something entirely new and special. As for me going on a 13th cruise, I will wait until there is preventative medicine for getting any sort of stomach virus on board a cruise ship. Until then, land based vacations.

caldean's Full Rating Summary
Onboard Experience
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Cabin Review

Deluxe Stateroom with Verandah
Cabin A1 9141

One of the highlights. Very nice cabin. Unfortunately I was in my cabin more than I wanted to be.

Port & Shore Excursion Reviews

San Francisco

Our favorite port. plenty of things to do. Weather was cloudy and a bit chilly.


This was one of only 2 sunny days on this cruise but that is where the praise ends for this port

San Diego

Another decent day but I was plagued by Norovirus so I did not go ashore.

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