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Crystal Serenity Cruise Review
5.0 / 5.0
Cruise Critic Editor Rating
286 Reviews

Wonderful trip, from start to finish -- Crystal is top notch!

Crystal Serenity Cruise Review by 2ConnecticutCruisers

1 people found this helpful
Trip Details
  • Sail Date: May 2018
  • Destination: the Mediterranean
  • Cabin Type: Deluxe Stateroom with Verandah

Have been on several Crystal cruises before, always on the Symphony. First time on the Serenity, first time in each of these ports (Rome, Florence/Pisa, Nice, Barcelona, Ibiza, Monte Carlo).

I can't say enough about the service on Crystal: not overly fussy, but always attentive, and very personal. The crew seems to love their work, and enjoy working with each other, which makes a pleasant experience all around.

There is always so much to do on board: art lessons, bridge classes, enrichment talks, movies, golf lessons. The food in every restaurant is superb.

Cabins are comfortable -- we've been on Regent cruises a few times, and their cabins are spectacular. Crystal's cabins are still very nice, though!

A wide variety of Crystal-backed excursions, each with in-depth and accurate descriptions. We did some excursions, and also did some exploring on our own. Every port was lovely, and we enjoyed every single adventure.

Crystal's customer service and attention to detail is superb. Here's a perfect example: we were tendered in Monte Carlo, requiring the use of the life boats to shuttle folks in and out of the port. In the early afternoon, the wind and rough waters caused a temporary halt to the shuttles, for about 2 hours -- for safety reasons. When we finally got on board the ship, the Captain and about 10 crew men were there to assist, and we were immediately told that Crystal was putting a $50 per person credit into our onboard account, as an apology for missing lunch on board the ship. Everyone who was delayed received the same credit -- without even asking for it! That type of customer care is amazing -- and it builds loyalty.

2ConnecticutCruisers's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
Public Rooms
Fitness & Recreation
Shore Excursions
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Cabin Review

Deluxe Stateroom with Verandah
Cabin B1 8081

Good location, good size. Wonderful cabin attendant!

Port & Shore Excursion Reviews

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2 Reviews Written
11 Helpful Votes
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