Picked the Cruise because of our many Viking River cruises and their fantastic service - and the itinerary that gets you to the Holy Land. Our first Viking Ocean was the Baltic in Summer of 2017 and Needless to say we were unimpressed with the service as we expected it to be equal to the River cruises - It is not - Many times had to get our own drinks, utensil etc - Food was spectacular, but restaurant serve slow at best and mediocre. It was exactly the same on this cruise 18 months later - So no improvement to speak of.
More Comments - Room service for breakfast was punctual but quite often food was barely warm, but always a problem when so many to deliver in a small amount of time. Actually the fact that you could get room service though is a plus. As for their free wine/beer lat lunch/dinner has improved. Baltic one beer one wine - At least this time you had choice of beers - However having only a single wine at a meal - one white one red, if you did not like it you are paying then on for each glass. You should have all the wines available each night and let diners choose - OH and with the Crystal/Regent/Silver Seas/Seaborne providing most all drinks free and no mandatory tipping (30 per day per pax), certainly makes those four more attractive even in price. On Crystal, by the second visit to our favorite bar she remembered our drinks and on the third visit she was following us to a table with our drinks - You did have one male waiter do his best and eventually knew what we wanted but always had to ask first before bribing them.
ON the PLUS PLUS side - Ship spectacular, crew very helpful, on/off as good as you can expect with 900 people, Staff taking care of rooms at the top of my list - Helpful and attentive. check in check out fantastic.
Cabin was well apportioned, very comfortable, well maintained, and in great shape.Room stewards were top notch and really took care of us.