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We usually go to florida and caribbean during this time of the year, but in 2018 /19 we decided to visit uae and some other gulf countries for change . Msc was the only acceptable for us cruise line in the region so we booked with them (yacht club) on a 7-day cruise started 29 dec 2019. Four years ago we spend three weeks in yacht club of divina (caribbean sea), last year we boarded msc seaside (miami) and the experience we had from those times was not quite good. To be honest, on board the splendida situation was much better, may be because our preliminary expectations were too low due to divina and seaside experience - we were prepared to face unadequate services and a number of unpleasant situations as it often happens on board the msc ships. Surprisingly everything on board was relatively good - well cleaned cabin and bathroom, good (i wouldn't say delicious) food in restaurants, nice coffee(!), well organised shorexcursions etc. Pool area was clean but the water in the pool was like 20-22c and a bit muddy so noone got in. But that's ok - there was not too much time for pool activities. I will probably soon forget about some small confusing situations and disorder that staff on board some times got in - this is italian cruise line aftreall. What really spoiled my good impression of this cruise was final bill. It was an outspoken attempt for froud. We have booked our shore excursions in advance and they were payable on board. All the prices for shore excursions in the bill however were higher than those we had at the time of booking. Luckily we had all the docks available to prove we were right. Our friends of switzerland gave us a warning about this policy of msc cruises - i couldn't believe it was true, but now... The worse thing is that this is not somone's mistake - this is a company’s policy. just imagine how many people travel on the msc ships and what a huge amount of money msc takes on top each week, month and year! And obviously staff on board knows about this policy – they are strictly instructed not to give explanation when passangers ask and to postpone solving the issue as much as possible. I insisted on immedate explanation and it took me nearly half an hour “fighting” with mr.he mingdon – guest service agent at yacht club and mrs. Marina greg, supposed to be a manager of shorex desk , to receive one. The explanation i got was really rediculous (not to say stupid) and i’m not going to describe it. Another small thing that iritated my feelings was a so called uniceff donation. Nobody asked me if i want to donate or not. They simply put it in my bill and charged me without asking me at all! Msc makes a big noise saying "we (msc!!!) help poor people in brasil or africa or elsewhere". They never say "msc passengers help"...! Slight difference, but important, i think.

WATCH YOUR BILLS!!!

MSC Splendida Cruise Review by beachboy57

3 people found this helpful
Trip Details
  • Sail Date: December 2018
  • Destination: Middle East
  • Cabin Type: Yacht Club Deluxe Suite
We usually go to florida and caribbean during this time of the year, but in 2018 /19 we decided to visit uae and some other gulf countries for change . Msc was the only acceptable for us cruise line in the region so we booked with them (yacht club) on a 7-day cruise started 29 dec 2019.

Four years ago we spend three weeks in yacht club of divina (caribbean sea), last year we boarded msc seaside (miami) and the experience we had from those times was not quite good. To be honest, on board the splendida situation was much better, may be because our preliminary expectations were too low due to divina and seaside experience - we were prepared to face unadequate services and a number of unpleasant situations as it often happens on board the msc ships.

Surprisingly everything on board was relatively good - well cleaned cabin and bathroom, good (i wouldn't say delicious) food in restaurants, nice coffee(!), well organised shorexcursions etc. Pool area was clean but the water in the pool was like 20-22c and a bit muddy so noone got in. But that's ok - there was not too much time for pool activities.

I will probably soon forget about some small confusing situations and disorder that staff on board some times got in - this is italian cruise line aftreall.

What really spoiled my good impression of this cruise was final bill. It was an outspoken attempt for froud. We have booked our shore excursions in advance and they were payable on board. All the prices for shore excursions in the bill however were higher than those we had at the time of booking. Luckily we had all the docks available to prove we were right. Our friends of switzerland gave us a warning about this policy of msc cruises - i couldn't believe it was true, but now...

The worse thing is that this is not somone's mistake - this is a company’s policy. just imagine how many people travel on the msc ships and what a huge amount of money msc takes on top each week, month and year!

And obviously staff on board knows about this policy – they are strictly instructed not to give explanation when passangers ask and to postpone solving the issue as much as possible. I insisted on immedate explanation and it took me nearly half an hour “fighting” with mr.he mingdon – guest service agent at yacht club and mrs. Marina greg, supposed to be a manager of shorex desk , to receive one. The explanation i got was really rediculous (not to say stupid) and i’m not going to describe it.

Another small thing that iritated my feelings was a so called uniceff donation. Nobody asked me if i want to donate or not. They simply put it in my bill and charged me without asking me at all!

Msc makes a big noise saying "we (msc!!!) help poor people in brasil or africa or elsewhere". They never say "msc passengers help"...!

Slight difference, but important, i think.
beachboy57’s Full Rating Summary
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Cabin Review

Yacht Club Deluxe Suite
Cabin YC1
Not too roomy for the money we paid, but it was clean and well maintained all the time.
Michelangelo Deck Suite Cabins