Whilst this was a short cruise to Belgium I do wonder if Cunard are even bothered about missed opportunities with "new to the brand" cruisers. We are 'suite' cruisers 2-3 times a year and in our 40's, surely a demographic the company might be keen to impress for our future cruise dollars?
As Queens Grill guests we were allowed to the front of the line but very little else to impress or separate the significant amount of money the short break cost. The embarkation was easy but again a very lackluster nod of a few heads as we boarded, nobody directing any joiners or nobody/nothing with a genuine welcome.
The stateroom was beautifully presented, well equipped and meticulously maintained. The 'butler' team were nearby and thankfully gave us a genuine welcome that we've come to expect.
The ship was well presented, immaculate and beautiful to explore. She has just returned from a refresh/refit with new carpets and new fixtures and fittings.
The food & service I n the Q Grill was excellent and it was wonderful to see quite how much effort everybody made with their dress in the evenings. The tables for 2 were VERY close together. Thankfully we are a sociable couple happy to chat, but if you wanted private conversation or to be left alone you would have struggled.
The Entertainment Director was no where to be seen, nor his/her team. Heard or seen no where. With an opportunity to impress they failed miserably. A lame 60's wedding/tribute band on the main theatre for the 1st night? Awful. Surely this is a great opportunity to really showcase Cunard at its best?!
Thankfully the second night the cast were able to impress with a new production show which showcased a beautiful theatre, a pleasant story and a talented young cast working very hard.
I can only hope that a longer cruise might trigger a better more comprehensive welcome, entertainment selection and genuine appreciation of our custom?
Sadly Cunard won't see us return any time soon. A shame as we wanted to enjoy a lot more. We've been back for 2 days and still no post-cruise survey to complete, do they even care? Clearly not. Shop wisely people!
Overlooking the stern of the ship there is a LOT of vibration and movement. It woke me several times each evening where I had to rearrange hangers/glasses/wardrobe doors!
Now that taxis are prohibited from entering the port and ship-side it makes it much less attractive to visit in your own time.
The terminal and parking valet (paid for) system worked very well.