My wife and I are repeat customers on Uniworld River Cruises and were on the ill-fated above eight-day river cruise that in effect lasted 2-3 days. We departed Basel on October 14, 2018. At that time the crew had to know that completion of the scheduled eight-day river cruise was extremely unlikely, given conditions on the Rhine at that time. The Captain later indicated to us that at the time we had left Basel, he was aware of the low levels, but was hoping for an immediate rainstorm to boost the river. Within two days -- when we arrived at our second port of Strasbourg – we were told that because of water levels, the river cruise was essentially over and that the remainder of the cruise would be an impromptu attempt to duplicate what we had paid for. We were never given any choice as to how we wished to proceed at that point.
As a result, a day later our crowded bus sped past the fabled Rhine castles in the fading twilight. We never saw the port of Mannheim (Speyer) or Koblenz, despite brochure promises we would dock there. We took long and tedious rides on buses (5 hours in the case of the excursion to Marksburg Castle), instead of the short excursions that had been scheduled. I had signed up for your bicycling excursion, but that was cancelled as well. Instead of our cabin, we were placed in two different hotels. Instead of eight days of fine dining experiences with wine and spirits, we given a token amount of per diem money, to buy food wherever we could find it.
I understand that there are weather risks, and that their contract allows them to make accommodations in the event of circumstances such as this. But what I am saying is that their attempt to remedy the situation completely failed to substantially comply with the experiences that they had promised. The company’s offer of $1000 per passenger on a future cruise in 2019 is totally inadequate and of no use to us: our 2019 travel plans were long ago finalized. I will never again risk my money again with Uniworld.