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Aurora Review

4.0 / 5.0
Editor Rating
275 reviews
7 Awards

Loved the ports but not the ship/service on board

Review for Aurora to Canada & New England
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10+ Cruises • Age 70s

Rating by category

Value for Money
Public Rooms

Additional details

Sail Date: Sep 2018
Cabin: Outside Stateroom with Bath/Shower

We chose this cruise for the destinations, we have done lots of cruises but never cruised with P&O before but have friends who have so were going on their recommendations. The embarkation was very efficient at the Mayflower cruise terminal. When we entered the ship we were just directed in the vague direction of the lifts, unlike other cruise experiences where we have been shown to our cabin by cabin stewards. When we arrived at our cabin it was not very clean, dusty and there were hairs in the bath uggh. The 2nd morning the toilet flush failed, it took 3 phone calls and over 1hour to get a response and then it failed again the next day. The service in the Alexandra restaurant was at times very slow, the menu was repetative and some very strange items ie; salt&vinegar icecream, liquorice jelly (I didnt dare to try).

I found this the most confusing ship to find my way around in some cases to get from front to back you had to go up a floor walk through to the next lift and then go back down. I much prefer the other ships/cruise lines I have travelled on, Fred Olsen all thier ships and Cunard Queen Elizabeth I will be cruising with them in the future but definately not P&O.

I did however enjoy the ports we stopped at with exception of New York which was the most unwelcoming cruise terminal I have ever visited, its just a wharehouse type shed, no information of help desk. When we were walking back to the ship after an evening trip there were bags of rubbish everywhere and rats running in and out of the bushes.

Cabin Review

Outside Stateroom with Bath/Shower

Cabin KB

Dirty when we arrived cleaned after a complaint, toilet flush failed on two occasions

3 Helpful Votes
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