My friend who has not cruised wanted a 3 day experience. As a 4 time cruiser the food was appalling cold, hard to put a fork into and no taste, bland and unappetising. No beverage package available. My friend doesn’t have a credit card as was paying cash as her load and go card was not accepted everywhere else but P&O cruises. Beds hard pillows too soft. Staff unfriendly and not helpful except our cabin staff, 1 bar staff, spa staff and 1 pantry staff member. I also had the privilege of catching up with ex work members on the cruise for the same reason and also appalled by the cruise. Good thing was leaving the ship. On exiting I have never had to take my own bags off a ship until Jewel. I will never sail P&O again and word of mouth is a powerful tool. My survey has not received by email so I am voicing my dissatisfaction on behalf of me and ny friend. I have been informed jewel is being sold off but any P&O experience will not be on my radar. You need to go Royal Carrabien and a good experience and upgrade you services.