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Azamara Journey Review

4.5 / 5.0
Editor Rating
829 reviews
67 Awards

DEBACLE AT GREENWICH

Review for Azamara Journey to the Baltic Sea
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teasel john
10+ Cruises • Age 80s

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Sail Date: Aug 2018
Cabin:

An unusual itinerary and a keen price.. The itinerary from which we booked showed arrival in Greenwich on 9th September at 1.15pm tendered. The ship was late and the tendering procedure using local tenders was appalling. The tender journey was short (approximately 5 minutes)but the one tender provided took 30 or 40 minutes to make a round trip. The result was that a huge line built up and we did not reach the shore until just before 4pm. All the local attractions such as the Cutty Sark, Maritime Museum, Queens House and the Observatory closed at 5pm. As a result we had barely an hour to look at anything. This rendered the day a wholly inadequate visit. We made many complaints to the officers in charge of tendering while we were standing waiting but they did nothing to speed up the process. We even asked the captain to get something done but astonishingly he said he was not responsible for the tendering. Azamara must take responsibility for making the completely ineffective arrangements. There was nobody on shore from Azamara and this omission meant there was no one expediting the turn round of the tender. Since it was a Sunday there were many other people using the Greenwich pier for river trips but Azamara completely failed to get the company they had appointed to provide an acceptable service. The consequence was that the call at Greenwich started by asking us to stand in line for an hour or more and then to be faced with the impossibility of seeing the places we had anticipated visiting because they were on the point of closing. The next day's disembarkation was in total contrast. It went smoothly with many Azamara staff on shore to speed the process.

The cruise itself was pleasant but the weather could have been better. We did not like Bremerhaven as all the notices on shore including in the museums were only in German. There was a u boat on display and a railway truck used to transport Jews. Amsterdam was excellent as usual although it was frustrating not to be able to buy museum tickets at the door. The Amazing evening was a classical concert which was excellent if a little short.

The dining room chairs in the main dining room looked good but were uncomfortable. The library was furnished badly and used to be much better. We enjoyed the Tapas every evening in the living room (observation lounge). A pity that a third of the front windows were blocked by the bandstand and that some of the sofas faced inwards rather than looking at the view. In contrast the outer ring of sunbeds on the pool deck faced outwards.

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