Was a on a 2 night Cruise from Southampton on P&O Ventura . Ship embark and debark procedures were smooth and polished. Once on board the ship the bars and public area lounges were nicely appointed bar staff was wonderful and service was excellent . Our balcony cabin was lovely and had most everything we needed except enough regular ( with caffeine) coffee sachets for 2 people. there was only one. However the Dining Room experience was a far different matter , The late seating dinner at 2030 dining staff was unorganised and dinner was chaotic. We had a table to 7 and a vegetarian customer. The Dinner menu was not exciting and the fish that I had was overcooked and dry. The portion size was smaller than expected. I left the dinner not very amazed by the experience. But I did take into account it was only a 2 night cruise, so my expectations were not as high as if I had been on a 7 day cruise. In cabin Dining Breakfast ordering on Phone to kitchen at 7am We should have had an in room breakfast menu in our cabin, which we did not. We called to order in cabin breakfast and had to spend 20 min on phone speaking to 2 people. It seemed like they did not have a menu check list to fill in for our order and were struggling to know what was offered for Breakfast for in room dining. it was a very painful process to order breakfast on the phone. In the end we got our breakfast but no regular ( with caffeine coffee sachets) On the second dinner it only got worse. Our vegetarian was only given a choice between a Goats cheese appetiser and a Goats cheese main course dinner. Why did the chef only only offer goats cheese for a vegetarian? When we asked for something else they brought a plate of penne pasta with canned tinned tomatoes on top, a children's dinner , which were sent back to kitchen. This was unacceptable. Then only later did the waiter bring a Curry cauliflower and lentils, which made up for the insult of the children's pasta dinner. Please make accommodation for vegetarian guests and have your dining staff more organised to make the evening More seamless. Bar staff was excellent Embark Debark and security staff excellent

PO Ventura Dining Room Service and Vegetarian selection unacceptable

Ventura Cruise Review by uajb004

5 people found this helpful
Trip Details
  • Sail Date: August 2018
  • Destination: Europe
  • Cabin Type: Outside Twin with Balcony and Shower
Was a on a 2 night Cruise from Southampton on P&O Ventura .

Ship embark and debark procedures were smooth and polished.

Once on board the ship the bars and public area lounges were nicely appointed bar staff was wonderful and service was excellent .

Our balcony cabin was lovely and had most everything we needed except enough regular ( with caffeine) coffee sachets for 2 people. there was only one.

However the Dining Room experience was a far different matter ,

The late seating dinner at 2030 dining staff was unorganised and dinner was chaotic.

We had a table to 7 and a vegetarian customer.

The Dinner menu was not exciting and the fish that I had was overcooked and dry. The portion size was smaller than expected.

I left the dinner not very amazed by the experience. But I did take into account it was only a 2 night cruise, so my expectations were not as high as if I had been on a 7 day cruise.

In cabin Dining Breakfast ordering on Phone to kitchen at 7am

We should have had an in room breakfast menu in our cabin, which we did not.

We called to order in cabin breakfast and had to spend 20 min on phone speaking to 2 people. It seemed like they did not have a menu check list to fill in for our order and were struggling to know what was offered for Breakfast for in room dining.

it was a very painful process to order breakfast on the phone.

In the end we got our breakfast but no regular ( with caffeine coffee sachets)

On the second dinner it only got worse.

Our vegetarian was only given a choice between a Goats cheese appetiser and a Goats cheese main course dinner. Why did the chef only only offer goats cheese for a vegetarian? When we asked for something else they brought a plate of penne pasta with canned tinned tomatoes on top, a children's dinner , which were sent back to kitchen. This was unacceptable.

Then only later did the waiter bring a Curry cauliflower and lentils, which made up for the insult of the children's pasta dinner.

Please make accommodation for vegetarian guests and have your dining staff more organised to make the evening More seamless.

Bar staff was excellent

Embark Debark and security staff excellent
uajb004’s Full Rating Summary
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Cabin Review

Outside Twin with Balcony and Shower
Cabin JG R709
bathrobes would have been nice
glass shower door would have been nice instead of shower curtain
beds very comfortable
balcony and chairs and table nice
  Ventura Deck Plans