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Riviera Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
691 Reviews

Oceania is totally over rated!

Riviera Cruise Review by seatrout

11 people found this helpful
Trip Details
  • Sail Date: Jul 2018
  • Destination: Around the World
  • Cabin Type: Penthouse Suite

Loved the itinerary - many locations we had not visited. However a horrible cruise overall. Booked our flight through Oceania as part of the cruise package and arrived at the airport to find out that our flight was cancelled the day before. No notice received from airline(Austrian Air) or Oceania - frustrating way to start a vacation. Thank goodness we arived early at the airport and was able to find a substatute flight. Booked a Penthouse suite and expected suite service. We entered our suite after the 10th floor suites were released to find out our bathroom had not been cleaned. Towels were changed but shower was littered with previous guest used ammenities and toilet was plugged. Butler service was all smiles and no service. With all the advertising bosting the "finest cuisine at sea" and endorcement by Master Chief Jacques Pepin, cuisine in main dining room was very ordinary and the specialty dining venues were not much better. Tuscan Steak house and Jacques are not worth going to, Polo Grill was just OK and the best cuisine was at the Red Ginger. The Terrace Cafe had the most consistant reasonablly good cuisine. On the last night in the main dining room I had a Ceasar Salad only to find a "fingernail" inbedded within the salad. I complained to the Mater'd who notified the chief. The chief had a "it happens" attitude and was upset that he was asked to make an appearance, suggesting the foreign object was a piece of plastic! Entertainment was non- existent.

Would not recommend Oceania to a friend!


seatrout's Full Rating Summary
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Cabin Review

Penthouse Suite
Cabin PH3 10016

Cabin service improved after complaint and visit by head of housekeeping.


Port & Shore Excursion Reviews


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seatrout
1 Reviews Written
11 Helpful Votes
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