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Just got back from the worst cruise ever! I’m so disgusted with Royal Caribbean for dropping their usual high standards on the cruise from Beijing to Hong Kong. What a waste of a lovely new ship. Terrible food and terrible service -and Royal Caribbean management should be ashamed of themselves. I can’t believe they wouldn’t treat all people equal and why the Chinese people do not deserve the same standards that everyone else receive. Did they think we wouldn’t notice! They removed half the bar staff on the ship as the Chinese don’t drink (no thought for the 700 other passengers) which affected the quality of service, changed the chefs and menus so it resembled a takeaway menu and the quality of food was appalling. They also reduced food choices. Entertainment left a lot to be desired and they introduced charges for normally the complimentary North Star and I Fly. Also the North Star was curtailed in its operation so they could make more money! The embarkation and disembarking organisation was abysmal also. I seriously wonder if I will ever go on another Royal Caribbean cruise again! TERRIBLE

Worst cruise ever

Ovation of the Seas Cruise Review by Sue Colling

14 people found this helpful
Trip Details
  • Sail Date: April 2018
  • Destination: Asia
  • Cabin Type: Ocean View Balcony
Just got back from the worst cruise ever! I’m so disgusted with Royal Caribbean for dropping their usual high standards on the cruise from Beijing to Hong Kong. What a waste of a lovely new ship. Terrible food and terrible service -and Royal Caribbean management should be ashamed of themselves. I can’t believe they wouldn’t treat all people equal and why the Chinese people do not deserve the same standards that everyone else receive. Did they think we wouldn’t notice! They removed half the bar staff on the ship as the Chinese don’t drink (no thought for the 700 other passengers) which affected the quality of service, changed the chefs and menus so it resembled a takeaway menu and the quality of food was appalling. They also reduced food choices. Entertainment left a lot to be desired and they introduced charges for normally the complimentary North Star and I Fly. Also the North Star was curtailed in its operation so they could make more money! The embarkation and disembarking organisation was abysmal also.

I seriously wonder if I will ever go on another Royal Caribbean cruise again!

TERRIBLE
Sue Colling’s Full Rating Summary
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Cabin Review

Ocean View Balcony
Cabin 1D 9194
Nice cabin and good room service.
Deck 13 Inside Cabins, Balcony Cabins, Suite Cabins