Crystal Serenity Cruise Review by Etincelle
- Sail Date: March 2018
- Destination: Asia
On the plus side serving and cabin staff were very attentive and extremely hard working and pleasant. The lectures were excellent and the three speakers we had on our segment were the highlight of our cruise.
The finale to our overall disappointment however was an accounting problem that the ship customer relations staff were not immediately familiar with. On previous trips our contract with our agent had always included air to ship transfer and this was the reason why we have always had the travel arrangements included with the booking. After some protracted discussion with the ships customer service however we were finally advised that this facility had been been changed and that air to ship transfer was no longer provided within the booking. Had we known this we would have arranged more convenient travel arrangements ourselves. This alteration had obviously to us been made without our agent's knowledge as the ship's office only advised us at the last minute of the ongoing dispute. We therefore had no say in the matter and the money was deducted without further discussion.
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