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Crystal Serenity Cruise Review
5.0 / 5.0
Cruise Critic Editor Rating
286 Reviews

Definitely it has gone downhill as far as what is now been offered to guests.

Crystal Serenity Cruise Review by Etincelle

20 people found this helpful
Trip Details
  • Sail Date: Mar 2018
  • Destination: Asia

The reason for our choice was that we had previously cruised on Symphony and had a very enjoyable time. This time there were several cutbacks that were very obvious such as no longer any fruit in the cabin, bare minimum of drinks there too and food quality mediocre. Entertainment problems with changes due to missed transport and under the wheather entertainers added to the general level of dissapointment. The provision of a look-ahead planner for activities which we found very useful on previous voyages was not provided.

On the plus side serving and cabin staff were very attentive and extremely hard working and pleasant. The lectures were excellent and the three speakers we had on our segment were the highlight of our cruise.

The finale to our overall disappointment however was an accounting problem that the ship customer relations staff were not immediately familiar with. On previous trips our contract with our agent had always included air to ship transfer and this was the reason why we have always had the travel arrangements included with the booking. After some protracted discussion with the ships customer service however we were finally advised that this facility had been been changed and that air to ship transfer was no longer provided within the booking. Had we known this we would have arranged more convenient travel arrangements ourselves. This alteration had obviously to us been made without our agent's knowledge as the ship's office only advised us at the last minute of the ongoing dispute. We therefore had no say in the matter and the money was deducted without further discussion.


Etincelle's Full Rating Summary
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Not value for money.

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Etincelle
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