My Wife and I booked this cruise to celebrate our 20th anniversary.Our problems started when we arrived at Pearson International Airport in Toronto.WE made it through US Customs in 10 minutes .We had time to get a meal before our plane left at 10:30am .We arrived at the gate for our plane well before it would be boarding.At 945am we saw airport security set up a table at the walkway to the plane and proceed to bodily inspect each and every passenger including young infants.The plane finally left the gate and departed for Orlando at 1230pm,2 hours late.I called the Carnival hotline to let them know this was happening.They said they would let the ship know we would be late arriving.They also said trasportation to the ship would be available upon our arrival.We arrived at Orlando Airport at 310pm saturday December 26 2009.We saw no one from Carnival there so I called the hotline again.They put me on hold as they checked the status of the ship.When they came back they said we could not get on the ship and they would arrange for us to stay in Orlando and meet the ship in Cozumel on Monday.We had to pay for the Hotel and our meals and would be given an onboard credit when we arrived on the ship.We spent 2 cold nights in Orlando instead of enjoying our cruise.On Monday dec 28 2009 we left Orlando at 9am for Houston the after a 2 hour stop over we boarded another plane for Cozumel MX.We arrived in Cozumel at 2pm.We paid for a shuttle to the ship.We walked past the stores near the dock to the security gate.No carnival rep was there as promised so we had to wait while the security personal filled out a form for us.We then walked our 4 suitcases down the dock to the ship and waited for 20 minutes while security on the ship made arrangements for us to board.At 4pm we walked on board and got our cards at the pursers desk for our room.No one helped us with our bags to the room.We had a quick shower then looked around the ship before going for dinner.Our table reserved for us had been given away so they sat us next to the kitchen entrance.Next day we got a crd under the door that said we had our booked table back.Wrong,they goofed! They put us at another table again!We found that the door between the balconys moved a lot during the night so i jammed the rubber door stop in it.The people in the room next to ours smoked a lot.We are none smokers.The galley of the ship is above the room we were in so yes we heard a lot of noise all night.I have sent a letter to Carnival asking for a refund of our cruise that we did not enjoy at all.We have sailed with Carnival 8 times in the past and this is the first time they let us down.