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Costa neoRiviera Review

3.0 / 5.0
Editor Rating
35 reviews

WONDERFUL CRUISE--LOUSY CUSTOMER SERVICE

Review for Costa neoRiviera to Africa
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exvpcbss
10+ Cruises • Age 80s

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Additional details

Sail Date: Dec 2017
Cabin: Balcony Stateroom

We chose this cruise primarily because it stopped in Madagascar, however, a few days before departure we were notified they would not be stopping at Madagascar because of the plague. We, of course, were notified too late to cancel so we proceeded with the trip. For the most part the cruise was fantastic. Wonderful crew, great food, spacious and private cabin. Since we were not going to Madagascar we were given an OBC and told we would get a 30% discount certificate for a future trip. Due to a medical problem of mine the ships Doctor decided we would not be allowed back on the ship at Reunion even though I had the proper medication. We, therefore, were abandoned on Reunion to fend for ourselves. Due to the Christmas Holidays no seats were available on the flights to Mauritius where we had our on going reservations. The result was that we had to wait at the Reunion airport all day to finally get two standby seats to Mauritius. I have written to Customer Care at Costa (Italy & Miami) several times about the 30% discount certificate, but have been totally ignored. They won't respond at all. The cruise, food, cabin and excursions were one of the best ever, but the Customer Care is a farce and enough reason to never use Costa again.

Cabin Review

Balcony Stateroom

Cabin BC

Great cabin. Very quiet, spacious. Everything worked as it should.

20 Helpful Votes

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