• Write a Review
  • Boards
  • Log In
Costa neoRiviera Cruise Review
3.0 / 5.0
Cruise Critic Editor Rating
35 Reviews

WONDERFUL CRUISE--LOUSY CUSTOMER SERVICE

Costa neoRiviera Cruise Review by exvpcbss

2 people found this helpful
Trip Details
  • Sail Date: Dec 2017
  • Destination: Africa
  • Cabin Type: Balcony Stateroom

We chose this cruise primarily because it stopped in Madagascar, however, a few days before departure we were notified they would not be stopping at Madagascar because of the plague. We, of course, were notified too late to cancel so we proceeded with the trip. For the most part the cruise was fantastic. Wonderful crew, great food, spacious and private cabin. Since we were not going to Madagascar we were given an OBC and told we would get a 30% discount certificate for a future trip. Due to a medical problem of mine the ships Doctor decided we would not be allowed back on the ship at Reunion even though I had the proper medication. We, therefore, were abandoned on Reunion to fend for ourselves. Due to the Christmas Holidays no seats were available on the flights to Mauritius where we had our on going reservations. The result was that we had to wait at the Reunion airport all day to finally get two standby seats to Mauritius. I have written to Customer Care at Costa (Italy & Miami) several times about the 30% discount certificate, but have been totally ignored. They won't respond at all. The cruise, food, cabin and excursions were one of the best ever, but the Customer Care is a farce and enough reason to never use Costa again.


exvpcbss's Full Rating Summary
Cabin
Onboard Experience
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Shore Excursions
Service
Sign Up for Price Drop Alerts
Get tomorrow's price drops
250,000+ people have entered their email
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

Cabin Review

Balcony Stateroom
Cabin BC 9229

Great cabin. Very quiet, spacious. Everything worked as it should.


Port & Shore Excursion Reviews


Previous ReviewNext Review
exvpcbss
3 Reviews Written
8 Helpful Votes
Never Miss a Deal!
Subscribe and Save
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

More Costa neoRiviera Reviews





Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.