it was recommended by a friend and we had a worst experience and MSC staff were not very helpful since they just wanted us to pay more money regardless of our traumatic experience.

We tried to explain that we had previously bought packages for drinks and water and have been lost in our bag. we requested for the staff to check our expenditure in their system but to no avail. Instead we paid for yet another water package. we were played a trick to assume that our matter will be dealt with by MSC only to suffer on board. we wanted to report the matter to the police and also inform our Embassy before we could sail. we also had a terrible experience when we reached Durban from Maputo since we could not disembark into South Africa since we didn't have passports. we incurred lots of additional expenses and MSC was not in any to assist instead they suggested that we go on yet another cruise for the weekend which was going to be paid for by ourselves. I suspected that we were given such negative treated just because of the colour of skin with my wife as black people from Botswana.