I called Costa Cruise in Miami to find out information before getting on the ship regarding payments onboard and other pre boarding questions. Each question was answered incorrectly and when we boarded we were in for many surprises.
On the first night of the cruise, were were FORCED to purchase a drink package for each of our three children on the ship who were staying in their own cabin. Two were full alcohol and the third was the soda/water package.
On the second morning of the cruise one of our kids had a few bites on his neck. The next day another child had several bites on his stomach. That child had seen and killed a bug on his brother's bed. We immediately reported the incident to the Hospitality desk. They took all the kids clothes and luggage and washed them and sent the kids to the ships hospital where they proceeded to give a cream treatment to the child that had more bites. Turned out that child was allergic to the detergent used on the ship and had to return a second time to the hospital where he received a shot of steroids and more medication.
Cabin was spacious however we were thinking a veranda would be open air. The veranda was a glass enclosed room that did not open. We were very claustrophobic!
There were only two outlets in the entire room that we were able to use.
The closet, shower and veranda doors were all on rollers so when the ship started rocking the doors kept slamming from side to side keeping us up all night long.
The butler Joseph was the best part of the whole cabin experience!