Costa Diadema Review

Definitely the worst cruise experience

Review for the Mediterranean Cruise on Costa Diadema
User Avatar
mrodri29
2-5 Cruises • Age 20s

Rating by category

Cabin
Value for Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Service

Additional details

Sail Date: Dec 2017
Cabin: Classic Inside

So to tell the story, my father and I hired a travel agent last minute to make a trip to Spain for New Years. We decided to go for a cruise that goes to some of the Italian coastal cities, so based on our budget, we went with Coastal Diadema.

Checking in and getting into our cabin was fairly easy and the New Years celebration was a lot of fun since you could go to different areas in the cruise with different music genres. I very much enjoyed that. Once the cruise departed from the coast, that's when trouble started coming.

We had booked a tour in Rome for the Sistine Chapel in Spanish two weeks prior to the trip. They notified us to go to the tour offices and we assumed it was to confirm the tour. It was to tell us that they cancelled it. First of all, the language barrier was an issue with the staff because most of them were Italian and their understanding of other languages was a huge stress for us; they could not understand us and it was the same vice versa. They were not helpful when it came to trying to book us another tour. We had to constantly be going to their offices to see if we could fix the situation but we kept getting responded with "I don't know"s; as in "I dont know what we have" and "I dont know what to do". We had to schedule with their manager in order to have anything done who thankfully fixed the situation. This was in a span of three days. Oh! They also cancelled our tour in Savona, Italy as well. Apparently they have a lot of problems reaching the minimum amount of people for the tours. So my advice, book outside the ship. This agency is too unreliable.

Cabin Review

Classic Inside

Cabin IC
12 Helpful Votes
previous reviewnext review

Find a Costa Diadema Cruise from $250

Any Month

Get special cruise deals, expert advice, insider tips and more.By proceeding, you agree to our Privacy Policy and Terms of Use.

© 1995—2024, The Independent Traveler, Inc.