First the bad: We discovered that they had subsidized the rooms out for the people affected by the hurricane that hit San Juan. This resulted in a very pro Hispanic/Puerto Rican cruise and a very full cruise. Obviously this had a cascading affect as people were always cutting in line, bumping into you, and otherwise crowded everywhere. Also, we had booked a junior suit room. The room temperature would not get cold enough for us. I complained three times. The third time the technician (who only spoke Spanish) told me that the AC was working correctly and said that it showed 21.5 degrees Celsius and that was the max cool that it could get to. However, he showed me the room temp gauge which kept saying 22.5 degrees. He also said on the third trip that he drained the water which should help it maintain at night. That is nowhere near cool enough for a junior suites room. Everyday there were waiting lines for the windjammer and the main dining area. Numerous times at the windjammer area we couldn't even find a place to sit down. Finally, I had brought a speaker to listing to music in the Solarium. After I started playing the music (not loud either) I was advised that the solarium was a "quiet zone". I advised the gentleman that "quiet zone" was not on the posted sign of restrictions. He said he didn't care that it wasn't posted that I had to turn my music off or go to the kids section of the boat where they were playing a kids movie. The actual frustrating part of this exchange was I asked him why they were not enforcing the 16 and older policy and he said they would have to look into that, which they NEVER did as there was always people under 16 in that area. Also, I can't say this was bad but it seemed that the wife would get an upset stomach if she ate from the cafe promenade late at night (can't confirm that it was due to the food but signs tended to show it was related).

The Good: Bar tenders although overworked, generally got the drinks out as fast as they could. Almost every drink I received was tasty and very drinkable. The food for the most part was very good quality, however, it was the same breakfast and lunch every day. We believe this to be a casualty of subsidizing the boat out. Only one time at the windjammer cafe did the meat taste dry. However, it was a buffet and I just got something else. The main dining area food was excellent, however, seemed to lack in diversity as well. The wait staff in the main dining area was not all created equal, I would highly recommend giving Rufo and Ezra a raise as their service was exceptional. When we were seated in a different section, at times it was hard to get a water refill. Also, Manuel in the Schooner bar made some of the best drinks and also provided us the best service. The evening activities were almost always very enjoyable. The hosts usually made the games very interactive and enjoyable. The comedian other entertainers were very good. They had a one man band/singer on the Duck and Dog that was exceptional. Richard, our room attendant, was very quick and through on cleaning the rooms. Also, the ship ported at all the terminals which made getting on and off the boat extremely fast and simple. Finally, they did finally bring me a box fan for our room.