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Seven Seas Explorer Cruise Review
5.0 / 5.0
Cruise Critic Editor Rating
216 Reviews

Great cruise but poor experience with booking future cruises and butler.

Seven Seas Explorer Cruise Review by timevalueoftime

62 people found this helpful
Trip Details
  • Sail Date: Oct 2017
  • Destination: the Mediterranean
  • Cabin Type: Grand Suite

The best of the best new ship....

Luxury "All Inclusive"

Every part of the cruise from the beginning up until the last 2 days. 14 day cruise. here is why this is important and relevant.

1. The "cruise consultant" was very terse and abrupt. this was the person responsible for booking future cruises. i was so excited about this cruise. *(grand suite, spent more than $50,000 for 14 days on this med cruise). i wanted to book 1 10 day cruise for 2018 (they were almost fully booked for 2018) and 10 cruises for 2019 *(total of 124 days.. 2 contiguous cruises) in the grand suite totaling more than $250,000 for myself and my wife. this was the last 2 days in this 14 day cruise. i was to receive $100 for each of the cruises that i booked (total of $1,100). the "cruise consultant", neglected to inform me and my wife!. so we forfeited much of the balance on my account. (mind you that we did all this $250,000 transaction for 10 cruises on the last 2 days of the cruise... So i could have spent some of this if i had known.) he did no even once, talk about any of the ports, or the destinations at all. he was so rushed because he had so many appointments. a very poor sale experience. i compared this to the most recent cruise with oceania, wonderful, experience with a consultant that even showed us pictures of the ports and the accommodations. we were very concerned about the rooms that we would be commuting to and requested to see the rooms on the day of disembarkation. Oceania scheduled this tour of the rooms. regents consultant referred us to our butler for this request. so, we did request this of our butler. he seemed inconvenienced by having to do this. on the day of disembarkation, the butler stated that he was sooo busy because the "head butler" had taken the day off (really? On the day of disembarkation?). so, my wife and i were trying to keep up with him to see the 3 rooms that we would be booked in (grand suites) for the 124 days!!! he was running the stairs, (literally 2-3 steps at a time!!!) and this was after we tipped him 300 euros on a cruise where tip was included!!!!!!!!!!

So, I asked the Butler, "can you booked me reservations at the "Compass Rose" (the non-specialty restaurant) for 8 guests?"

He tells me that this is not possible. even for the larger tables, it is a "first come, first serve". i thought that this did not make much sense. even more so, given the fact that i booked in one of the superior suites and that is what my butler was for "to make things happen".

Instead, one of the 8 guests became friendly with one of the waiters at "compass rose" and was able to book, not 8, but 12 guests at the larger table!!!.

And this guest was in a standard suite!!!!!!!!

Really???? Sounds like my butler was impotent in this regard!!!!!

Not able to do this???? (maybe he did not want to even try)

Yet a guest in a standard suite with some acquaintance with a waiter was able to reserve not 8 but freakin 12 seats at a large table for dinner?

PITIFUL........(OF WHAT USE WAS MY BUTLER?)))

Soooo disappointed!!~!

Butler sucked...

ALWAYS FORGOT OUR REQUESTS (MANY!!!)

I gave him the benefit of the doubt and even tipped him in a "tip included cruise". and yet, he expected me and my wife to run the stairs with him!!!!!

Freakin ridiculous....!!!!!!!

I currently have over $250,000 10 cruises for 2018 and 2019 on the same ship "regent explorer".

Although the cruise itself was great, the booking experience was sooooooooo bad, i am considering cancelling all the bookings.

Apparently this particular class of Luxury Cruise is such in high demand that:

1. They are building an identical twin sister ship ready in 2020 to address this demand.

2. They feel that there is so much demand, that they do not need to cater to the clients during the booking process. they still feel the ratings of the cruise experience is important (obviously). but, if they are not paying attention to the booking experience, it will bite them in the butt!!!!!

Another thing, is that their internet service sucks!!!!!!!

They offer free internet to all 850+ passengers.

Well, fine and dandy. problem is that their process kicks you off after about 1-2 minutes of inactivity.

Oceania and even carnival cruise internet was far superior.

This is where the saying "free is not always better"!!!!

Fix this!!!

Luxury ship????

Have to pay extra for premium wine. ( I UNDERSTAND THIS)

However, should have the option of paying extra for premium internet!!!!!!!! OTHERWISE, PASSENGERS ARE LURED INTO THINKING THAT THEY MIGHT BE ABLE TO FUNCTION WITH INTERNET ON BOARD,

This is not the case!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Forget internet functionality!!!!!!!!!!!!!!!!!!!

You will be internet isolated!!!!!!!

Simple email only............

No attachments...........

NO NOTHING EXCEPT FOR EMAIL (AND EVEN THEN, INTERMITTENT)

Not the case with oceania and carnival.

And should not have to feel appreciative for the opportunity to book a cruise on your ship!!!!!! *(EXPLORER)

Horrible and very disappointing at the very end of a very expensive luxury cruise.


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Cabin Review

Grand Suite
Cabin GS 784

Excellent!

The finest finishings and trimmings.

One notch above Oceania


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