Waiters were slow and had communication problems at the start of the cruise but were great by the end. Entertainment was fantastic....always something to do if you wanted to and I had a ball. Some of the bars, with entertainers, could be a bit bigger....often times there was barely standing room. Especially for the Schooner Bar with David Curtis entertaining. The Explorer singers and dancers and the orchestra and also the skaters were great and the shows were excellent. The gym was always very busy.....may need to increase the size of that. Our room steward, Raffy was very friendly and efficient. I loved coming back to the cabin and finding a new towel animal sitting on our bed. I also loved the virtual balcony.....it was great to have the view and 'natural' daylight without having to pay the extra for the balcony. Overall a fantastic cruise. Would definitely recommend it to family and friends