• Help Ukrainian Families in Need: World Central Kitchen Donation Match
  • Newsletter
  • Write a Review
  • Boards
  • Deals
  • Find a Cruise
  • Reviews
  • News
  • Cruise Tips

Crystal Serenity Review

5.0 / 5.0
Editor Rating
292 reviews
43 Awards

Poor service and employee indifference!

Review for Crystal Serenity to Alaska
User Avatar
Virgil1943
6-10 Cruises • Age 70s

Rating by category

Cabin
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation

Additional details

Sail Date: Jul 2017
Cabin: Crystal Penthouse with Verandah

We were on the 10th floor in a stateroom on the back of the ship. Unbeknownst to us, six inches from our stateroom was a smoking area. With cigarette and cigar smoke coming into our room. We complained and the conceige told us they would review their smoking policy. As if that was any help! My husband is a cancer survivor and the last thing we needed was smoke in our room. Their indifference to our situation is enough for us to never use Crystal ever again. Too many other disappointments with service to discribe here. Never again!!!

The first night our wine steward was so rude it was astounding. We don’t what his problem was. After pouring the first glass of wine, he just slammed a bottle of wine on our table and we didn’t have any wine service after that. Which was really a relief!

Not gourmet food, just good food fast. Getting close to 8:30 (the second seating) they practically pull the tablecloth off the table to get you out the door. The dining room is so noisy that having a conversation is difficult. The employees slam dishes and trays constantly.

Cabin Review

Crystal Penthouse with Verandah

Small but adequate.

16 Helpful Votes
previous reviewnext review

Find a cruise

Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy and Cookies Statement and Terms of Use.