The reason why we booked was a special offer of 10 nights for the price of 7. We had heard Scenic tours were a very good travel company although rather expensive. We had previously done European river cruises with Uniworld which suits us. Looking at your brochure we were hoping Scenic were going to offer us much more. But other than the balcony with a window that goes up and down, it did not. Uniworld always took us to and from the airport but Scenic did not. The evening special entertainment was poor, however, the resident entertainer, Margaret, was excellent. Our butler service was the worst part of the trip. She was very disappointing and quite rude! The drinks were very good, but the food was not as good as I had hoped. No potatoes available for a lot of meals. L'Amour restaurant very disappointing. The highlight of our cruise was being invited on to the Captain's table for the gala dinner.
We had very bad butler service. Our wash hand basin plug leaked and water did not stay in it. I mentioned this twice and was told to screw the plug, but it did not solve the problem. I asked for help to access the ship's Wifi service and my husband had to sort it out himself. When you do the next refurbish of your ship, please consider putting the safe higher up. It is very difficult for people to access it on the floor so near to the bed.