This cruise was selected to celebrate our anniversary and to get out of the extreme summer heat of Florida! Azamara only offered the one sailing for this itinerary, or we'd have selected another time to go since it was PEAK tourist season in all the ports of call. That made the trip stressful at times dealing with the thousands of visitors and hundreds of busses at tight venues, particularly in St Petersburg Russia. We utilized independent tours so I can't comment on the port excursions sponsored by Azamara.
Regarding the ship itself, I submitted concerns about no extended weather forecast on the TV, pay-for-movies which were older than the ship (Dancing in the Rain!!!), the telephone, the short hours for the exercise room, absolutely horribly slow WIFI and a problem with dinner taking 2.5 hours in the main dining room causing us to miss the early entertainment. I was immediately contacted with either personal visits or calls from ship staff members resolving the issues that were possible. To other passengers' surprise they noticed the weather was now being featured along with the information from the bridge on channel 14 each morning! Kudos for such an easy issue being resolved! Dining room staff made great efforts to service us more efficiently allowing us time to enjoy the evenings' activities. The rest of my concerns couldn't be resolved on this sailing, but word was being sent up to corporate for consideration. Nice to know there is customer service out there when you ask for it!
I did bring other issues to their attention via their survey, which I haven't heard back from yet. The 'new' chairs in the Cabaret Lounge were quite deep and no lumbar pillows were to be had anywhere. I observed many people bringing items with them to make their time more comfortable while watching the events held there. My husband and I moved to the bar stools for a better fit. The ship schedule called for a power outage at 1400 hours on the last day in port. The same exact time many passengers needed the WIFI to access their airline check-in and boarding pass printing. However, due to the power outage, the computers went down, and no one would go up to the Drawing Room and reboot the computers/printers until after 1700 hours! Of course that caused a major backlog/line and way too much last minute stress! (We aborted and turned our phones off Airplane Mode taking a hit for a call to check in, etc.)
Response from BonnieM, CBO - Azamara Club Cruises
The cabin is located between life boats so we had a complete view of the ocean/shorelines. However it was turned crosswise which caused the door to swing open into the bed, and therefore the floor space was quite limited for other furniture. The small desktop was useless as it was occupied by an unnecessary phone (could have been hung on the wall next to mirror), a bowl of fruit with plate/flatware, a bowl of flowers rather than a slender vase, the ice bucket/tray/glassware and the much necessary bottles of water. There was barely space to lay the electronic items while they were plugged in for charging! It was nice that they had 4 outlets, 2 110 and 2 240 which we could use adapters with. Upon initial arrival it looked like we'd be leaving everything in the suitcases, but once we started unpacking we discovered that between the 4 closet drawers, the 4 desk drawers and 2 shelves, and the two nightstands, we were able to totally empty the cases and stow them under the beds. But if you are claustrophobic I suggest you get a larger cabin!
We walked around on our own, taking in the Fort and nearby sights closer to the ship.